A little over 3 years ago, I purchased my first Apple computer, a 15″ MacBook Pro. The model was a close out and they were throwing everything in with it just to get it off the shelf, including a free copy of AppleCare. For those unfamiliar, AppleCare is Apple’s warranty package. You pay for your device’s version of the service (details here) and it extends the warranty for 3 years (2 years for iPod, Apple TV, iPhone & iPad). What does the warranty include though? Well, in Apples own words…
“Every Mac, iPod, iPhone, and display comes with complimentary telephone technical support for 90 days after your purchase and a one-year limited warranty. The AppleCare Protection Plan extends your service coverage and gives you one-stop service and support from Apple experts.”
Essentially it is free Apple phone support for technical issues as well as free repairs on anything that is remotely not your fault.
I didn’t think much about the warranty, figuring it was like any other where it sounded good, but only covered a unique list of impossible scenarios. Not so.
If you wake up on the negative side of the bed, my MacBook Pro was a pretty faulty machine. I had the following replaced on it from what I can recall:
-Logic Board (twice)
-Power Adaptor (twice)
-Top Case (twice)
Seriously. It was a lot. Final price for all of these repairs though? $0. Nothing.
Had I had to pay for even a few of these, it would have probably been my one and only Apple computer. Because of their awesome warranty program though, my computer only got better as the performance never got worse and the new parts only increased the longevity.
Don’t worry though, my case was the worse I had heard of. Some people who bought their computer around the same time as me never had to get a repair. For laptops though and all of their movement and risk, it may be worth considering.
Once I accidentally busted the two pronged piece that slides onto the power adaptor. It was no one’s fault but mine. I went in to the Apple store to ask if AppleCare covered human stupidity to which the attendant said “you would be surprised” and went in the back and gave me a new piece for free. It is service like that makes you realize it really is a service worth getting.
Do I have AppleCare for all of my purchases now? Actually, no. I will probably only buy it for my laptops simply because I feel they are the most at risk. They don’t sit in the same place like an iMac and aren’t nearly as expensive as an iPhone. I may regret this decision, but lets hope not.
There is even talk of waiting to buy your AppleCare until a year after your purchase as the computer is covered anyways, so you basically have a 4 year warranty. I’m not advising that, but am currently doing trying it with my new MacBook Pro.
So there you go, some simple advice to maybe not turn down that sales clerk when he starts trying to “get as much money out of you as he can.”
Any other AppleCare users out there? Has your experience been as positive as mine or do you have other stories? Sound off in the comments…