Q: What is the invisibleSHIELD?

A: The invisibleSHIELD™ is the toughest, most durable gadget scratch protection film available on planet Earth. The film has its origins in the U.S. military, where it was used to protect the leading edges of helicopter blades from wear and tear while traveling hundreds of miles per hour. Our proprietary film is a clear, urethane plastic (invisible, invincible) with unique properties that allow it to provide self-healing qualities and unparalleled abrasion resistance. The film's flexibility allows us to custom design the invisibleSHIELD™ to wrap around an entire device, including the screen, front, back, edges, corners and sides. The precision cut invisibleSHIELD™ is available for over 2,500 different devices, with more coming every day! Not only does it protect screens, but we have designed a Full-Body wrap for many of the most popular gadgets available on the market.

We have a utility patent-pending on the process of not only protecting screens, but wrapping the film around an electronic device. Not only did we originate this concept, but we are also the only company that offers the original invisibleSHIELD™, the ultimate brand in protection. Other clear screen protectors are often disposable, hard, plastic pieces that scratch very easily and have problems adhering. Others may claim to have a similar product, but it is NOT the same thing.

Nothing compares to the quality of the invisibleSHIELD™ combined with our Lifetime Replacement Guarantee! For more information, please contact us!

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Q: Just how strong is it?

A: The invisibleSHIELD™ is made from a film originally made to protect military helicopter blades. It was specifically designed to withstand the toughest abrasions. Click here to see for yourself how tough it is!

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Q: Lifetime Replacement Guarantee & 45 Day Money-Back Guarantee

A: The invisibleSHIELD™ is so tough, we guarantee it for the life of your electronic gadget. Unlike other screen protectors where you must purchase many protectors over time, the invisibleSHIELD™ is guaranteed to last! If it ever scratches or peels off, we will replace it, for FREE, for LIFE!

On top of the Lifetime Replacement Guarantee, we also offer a 45 Day Money-Back Guarantee. If you are not convinced that the invisibleSHIELD™ is the best protector in 45 days, simply contact us for a full refund of the product.

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Q: Why screen protection? Is it really necessary?

A: No matter how careful you are, without protection, your screen will get scratched. It's just one of life's problems. All it takes is one piece of dust so small you can't even see it - it gets stuck between two moving surfaces - and your screen is scratched.

iPod cases are no exception. Over time, iPod in cases become extremely scratched. With the newer video enabled MP3 players, you can't chance getting even ONE scratch. The only way to truly protect them is with the invisibleSHIELD™, and the time to do it is the moment you take your new MP3 player out of its box.

Traditional screen protectors are weak, flimsy sheets of plastic that don't offer true protection. They were designed to simply add another layer between the screen and stylus of PDAs. They come in packs of 5, 10 or even 20, which means that they are disposable. This is what stores and manufacturers want they want you to buy their product over and over and over again.

Our take is a bit different. We want to offer you the best product possible, with the best warranties available, to gain your trust and loyalty, knowing that over time, you will purchase many different digital devices which will also need protection.

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Q: Can I talk to a real person?

A: Yes, please call us! Our hours of operation are 9 AM to 5 PM MST(GMT -0700) - Monday thru Friday. Our customer service team is ready to assist you with any questions via email (click here) or phone 800.700.ZAGG(9244). Our commitment to you is to answer your questions promptly and effectively.

Along with our superior product, we also offer superior service. Register your product with us and we will give you LIFETIME replacements. That's how confident we are that you will love your invisibleSHIELD™.

We also offer a 45 Day Money-Back Guarantee. If you're not happy with your invisibleSHIELD™ screen protector, call us or email us within 45 days for a FULL refund.

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Q: Can the invisibleSHIELD™ be removed?

A: You can remove the invisibleSHIELD™ from your device by starting at a corner and peeling it back, like a sticker. We recommend being slow and precise, particularly in sensitive areas. The invisibleSHIELD™ is completely removable, but cannot be reapplied once it has been taken off. Please contact our customer service department if you need to replace your invisibleSHIELD™.

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Q: How do I remove the invisibleSHIELD™ if I need to?

A: Removing the invisibleSHIELD™ from your electronic device is easier than it may seem. It is much like peeling off a sticker. You will want to start at one corner and slowly peel back at a 90 degree angle.

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Q: Does removing the invisibleSHIELD™ leave sticky residue?

A: Removing your invisibleSHIELD™ normally will not leave any sticky residue on your device. If you do notice any sticky residue, we recommend removing it with a citrus based adhesive remover such as Max Professional All purpose Ink Remover. You can also remove most residue by just rubbing it into a ball and off the edge of your device.

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Q: Do you sell the invisibleSHIELD™ material in uncut, bulk pieces?

A: No. All invisibleSHIELDs are specifically designed for the exact device you need.

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Q: Do I really need to have my device turned off for a full 12-24 hours?

A: Yes. We recommend waiting 12-24 hours after installing the invisibleSHIELD™ to turn your device back on; this time allows the shield to "set up" properly. Also, since installation solution is applied on the shield during the installation process, this allows the electronic device enough time to dry properly.

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Q: What is Nano-Memory™ technology?

A: The authentic invisibleSHIELD™ film features Nano-Memory™ technology, which is visible as a very subtle texture in the surface of the film. This superior component of the invisibleSHIELD™ offers four main competitive benefits:

• DURABILITY - Self-healing properties offer unbelievable resistance to scratches and damage, and will extend the life of your device
• COVERAGE - Greater pliability and flexibility allows the invisibleSHIELD™ designs to cover the corners and curves of your device better than the competition.
• EASE OF INSTALL – The improved pliability also facilitates easier installation
• DROP RESISTANT – Improved grip makes it easier to hang onto your expensive gadgets

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Q: Will I need to cut the invisibleSHIELD™ to fit my gadget?

A: The invisibleSHIELD™ is precision-made for each specific device, so it should not need to be cut in order to assure a perfect fit. We have thousands of designs already available on our web site, with more added each day. If you do encounter difficulties with the design or fit of the invisibleSHIELD™, please contact our customer service and we will take care of you. Please note that cutting or altering the invisibleSHIELD™ will void your Lifetime Replacement Guarantee, and you will not be eligible for future replacements.

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Q: Does the invisibleSHIELD™ alter the sensitivity of touch screen devices?

A: The invisibleSHIELD™ does not alter the function or sensitivity of touch screens, and because the protective film is optically clear, it will also not distort the images on the interface. In addition to the unbeatable scratch protection, the invisibleSHIELD™ can also help reduce the appearance of fingerprints on these devices. Optimal touch screen sensitivity will be achieved after the 12 to 24 hour curing period.

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Q: Will the invisibleSHIELD™ protect my device from breaking, or my screen from cracking?

A: ZAGG's invisibleSHIELD™ is an exceptionally clear and virtually indestructible film that will protect your device from scratches. The invisibleSHIELD™ will not protect your device from breaking or your screen from ever cracking. We are in the business of scratch protection.

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Q: How do I obtain a refund for an invisibleSHIELD™ I purchased from an authorized reseller?

A: ZAGG’s refund policy only applies to invisibleSHIELD™ purchases made from ZAGG.com. Please contact the reseller where you made the original purchase to find out their refund policies.

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Q:How do I check the status of my order?

A: Checking the status of your order has never been easier or more convenient! Login to your User Account Manager to check the status of your most recent orders and view a snapshot of your order history. Additionally, you can update your account information.

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Q: Do you offer free shipping?

A: Yes! U.S. customers in the lower-48 States will receive free shipping via USPS First Class Mail on all orders with $30 or more in product. Orders that qualify for Free Shipping and weight over one pound, will be shipped via USPS Priority Mail.

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Q: How long after my order is placed will it take to ship?

A: Our most popular products ship within 1-2 business days. Please look for the phrasing "This item will ship from our facility in [number of days] business day(s)." This is displayed on all of our individual product pages and will vary depending on the product you are ordering. (Note: This information will also be displayed in the shopping cart / checkout process)

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Q: How do I calculate when my order will arrive to my shipping address?

A: Our most popular products ship within 1-2 business days, but many orders may take 2-5 business days to leave our facility depending on the popularity of the item(s) in your order. Please look for the phrasing "This item will ship from our facility in [number of days] business day(s)" on all of our individual product pages. When selecting your shipping option during the checkout process, please be aware of when your item is scheduled to leave our facility according to the product page.

For example, if your product page says, "This item will ship from our facility in 2 business day(s)," and you would like to select UPS Next Day Air as your shipping option, your order would arrive to your shipping address in 3 business days. (Your order would leave our facility in 2 business days and take 1 business day to arrive at your shipping address from that moment). Please note that we send shipping confirmation emails when your order leaves our facility and you can begin counting the shipping duration (according to your shipping method) at that point.

Q: Do I count the day I placed the order as the first business day?

A: If you place your order M-F before 11am Mountain Time, you would count the order date as the first business day. If you place your order after 11am Mountain Time (or on a holiday or weekend), you would consider the next business day as the first business day.

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Q: How much will it cost to ship to my U.S. address?

• A: For residents of the United States, we are pleased to offer a flat-rate shipping and handling charge of $2.99 for USPS First Class Mail shipping on your order, no matter the destination! If your order is over 1 pound, your order will be shipped via USPS Priority Mail.

  For U.S. orders in the lower 48 states with a total of $30 in product, you will receive free shipping via USPS First Class Mail! Orders that qualify for Free Shipping and weight over one pound, will be shipped via USPS Priority Mail. Ordering Z.buds or ZAGGphones at their regular retail price will automatically qualify you for free shipping in the lower 48 states. Additional shipping options will be available to you during checkout.

• A: For residents of Alaska, Hawaii, or a US territory, we currently offer USPS First Class Mail at retail shipping rates. If your order is over 1 lb, your order will be shipped via USPS Priority Mail.

• A: For residents of a US territory or an APO/FPO address, we currently offer USPS First Class Mail at a flat-rate shipping cost of $2.99. If your order is over 1 lb, your order will be shipped via USPS Priority Mail at regular retail price.

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Q: How much will it cost to ship to my European address?

• A: For U.K. and Ireland residents, we are pleased to offer a flat-rate shipping and handling charge of $3.49 for Royal Mail 2nd Class shipping, no matter the weight, size, or destination! Additional shipping options will be available to you during checkout.

• A: For residents of all other European countries, we are pleased to offer a flat-rate shipping and handling charge of $3.49 for Royal Mail Surface Mail, no matter the weight, size, or destination! Additional shipping options will be available to you during checkout.

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Q: How much will it cost to ship to my non-U.S. / non-European address?

A: Our checkout process will give you exact shipping rates from our mailing address to your shipping address and for multiple shipping options. This is designed to help you choose the most convenient shipping method for you.

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Q: Do you ship to APO / FPO addresses?

A: Yes, we do! We are pleased to offer a flat-rate shipping fee of $2.99 for USPS First Class Mail shipping on your order! If your order is over 1 lb, your order will be shipped via USPS Priority Mail at regular retail price.

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Q: Do you ship to a P.O. Box?

A: Yes, we sure do!

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Q: If UPS loses my order, what happens?

A: The good news is that 99% of all orders we ship make it to their destination without any issues. There are, on occasion, packages that get lost or delivered to a wrong address. If this is the case, we ask that you notify us immediately so that we are aware of the situation. Next, we will contact UPS and place a trace on the package.

A trace is a UPS investigation process to help locate a lost order and get it delivered. A trace can last up to 8 business days. It is our experience that a package is normally found and delivered within the first few days of the trace, however, please keep in mind that it can take up to 7 days.

During the trace period we cannot reship a free replacement invisibleSHIELD™ to you as most of these orders are usually found and delivered.

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Q: What are ZAGGskins™?

A: ZAGGskins are simply "invisibleSHIELD™ Protection, Personalized Style." They offer the protection of invisibleSHIELD™ proprietary technology, over a layered design that you choose or make for yourself. ZAGGskins are currently available for our most popular devices, with more coming out soon. First, select your device and then you may either browse our artist designs or start making your own.

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Q: Why isn't there a customizable option for my device?

A: We are currently working to provide customizable ZAGGskins for as many different devices as possible. New devices will be added and updated weekly.

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Q: Why aren't all the designs for the ZAGGskins available for all of the devices?

A: We are currently working to provide ZAGGskins for as many different devices as possible. Devices will be added and updated weekly.

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Q: What is the Warranty on ZAGGskins?

A: ZAGGskins have a 45 day Money Back Guarantee. Click here to learn more about our refund policy.

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Q: Can I get a ZAGGskin as a replacement for my invisibleSHIELD?

A: No. Under the invisibleSHIELD Lifetime Replacement Guarantee, we only replace what was originally purchased.

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Q: Can I pay extra to upgrade my invisibleSHIELD to a ZAGGskin?

A: No. We are not able to exchange or upgrade products.

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Q: What type of coverage do I get with a ZAGGskin?

A: ZAGGskins cover everything except the screen. Screen coverage is sold separately.

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Q: What color is the background when you create a custom ZAGGskin?

A: The background is an opaque white.

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Q: Do ZAGGskins have the same installation process as the invisibleSHIELD?

A: No. ZAGGskins do not require any installation solution. All you have to do is align it on your device and press down.

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Q: How thick is a ZAGGskin?

A: 0.3 mm thick

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Q: Can I upload any image for a customized ZAGGskins?

A: Please review our Terms and Conditions for clarification on images that may be used.

Q: How is the invisibleSHIELD™ applied?

A: For instructions on how to apply the invisibleSHIELD™, click here.

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Q: Should I clean my device before installing the invisibleSHIELD?

A: For new, out-of-the box devices it shouldn't be necessary to clean your device. You should clean your device when dust, fingerprints and oils are present. Your invisibleSHIELD will not adhere properly if these particles are not cleaned off.

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Q: How do I clean my device before installing the invisibleSHIELD?

A: We recommend using a small amount of SHIELDspray for cleaning your device. Please do not spray SHIELDspray directly onto your device. We suggest spraying a Micro Fiber cloth and then gently wiping & cleaning your device until you are satisfied with the results.

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Q: How do I remove fingerprints, dust particles and oils from the invisibleSHIELD once it's been applied to my device?

A: We recommending using left-over SHIELDspray for cleaning the invisibleSHIELD that is installed on your device. Please do not spray SHIELDspray directly onto your device. We suggest spraying a Micro Fiber cloth and then gently wiping & cleaning your device until you are satisfied with the results. There is enough residue left in the bottle to allow you to refill it up to three times and have the same effect.

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Q: My solution bottle came empty or leaked. How can I get more?

A: The SHIELDspray application solution is mostly a water-based solution, so if your bottle doesn't have solution in it, we suggest just filling it up with water. There is usually enough residue left in the bottle from the original solution, so just filling it up with water again should make it work just fine! If you run out during the installation, you can still refill the bottle up to 2-3 more times and still have the same effect.

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Q: My shield won't stick on the corners. What do I do?

A: Leave your device (with the shield on it) alone for 10-15 minutes, and then try to stick it down. Waiting will allow the shield to dry and become more tackier. If it still doesn't stick, give it a few more minutes and try again. Repeat this process as needed.

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Q: Some of these pieces are very small. How do I put them on?

A: While keeping your fingers moist, carefully pick up the SHIELD on an edge and lightly mist it before laying it down on the device. If these pieces become especially wet, they might not start to stick for a few minutes. If this does happen, please be patient in waiting for them to dry, and stick.

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Q: How long after installing the invisibleSHIELD™ can I safely remove and reinstall it?

A: Within 3-5 minutes. If you do need to take the shield off for reinstallation, we suggest keeping your fingers wet and very carefully removing the shield (so you don't stretch it). After this, you can reapply it to the device as normal.

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Q: When do I qualify for the Lifetime Replacement Guarantee?

A: The invisibleSHIELD™ is made of a very durable material that is difficult to scratch or scuff. The Lifetime Replacement Guarantee is for invisibleSHIELD™ products that have become damaged while protecting your device. Please see our Guarantees page for more information about the Lifetime Replacement Guarantee.

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Q: What should I do with my invisibleshield if I need to send my device to the manufacturer

A: There are times when you may need to send in your electronic device to the manufacturer for warranty repair work. If this is the case, we recommend taking the invisibleSHIELD&trade off of your device before sending it in for repair. For instructions on removing the invisibleSHIELD&trade, please click here.

Once you remove the invisibleSHIELD™, please send it back to our office at the following address:

ZAGG Inc
Attn: Replacements (order or registration #)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115

Meanwhile, you can request a free replacement by clicking here. For replacement orders, the credit or debit card of your choice will be pre-authorized for the full retail amount of the invisibleSHIELD you are replacing. Additionally, you will be charged a minimal fee according to the information below:

U.S. & European Customers
$3.95 S&H (for hand-held device invisibleSHIELD's&trade)
$5.95 S&H (for laptop invisibleSHIELD's&trade) Please allow 1-2 weeks for delivery.

International Customers (non-Europe)
$5.95 S&H (for hand-held device invisibleSHIELD'&trade)
$7.95 S&H (for laptop invisibleSHIELD's&trade) Please allow 1-2 weeks for delivery.

Please note that you must return your original invisibleSHIELD within 25 days of requesting a replacement. Mailing back your original invisibleSHIELD within 25 days keeps your warranty intact for future replacements and releases the pre-authorized charge to your credit or debit card.

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Q: My order/credit card won’t process even though my information is all correct. Why is that?

A: We recently increased our security system to demand a positive AVS match. AVS basically matches the billing address information provided by the cardholder with their billing address on file at the bank that issued the credit card. The AVS response code is then sent out and depending if the code is accepted or rejected, the transaction is accepted or rejected. Sometimes, you might need to contact your credit card company to correct your AVS information to match.

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Q: My credit card statement shows multiple charges from Invisibleshield, even though I don’t have any orders processed. Why is my card being charged?

A: Most of the time when an order doesn't’t go through on our web site, the bank statement might show the card as being charged, when in our system it has actually been declined. When a card is declined, it has not been charged at all, and the bank information should be updated shortly to reflect that. Unfortunately, some banks do take a few days to update their information.

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Q: I cannot get an order to process. What should I do?

A: If you are having trouble placing an order over our web site, you can call us, toll free (US or Canada) at 800.700.ZAGG(9244) to place an order over the phone. Otherwise, you can make an order over the web site using Pay Pal.

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Q: How easy is it to set up a Pay Pal account?

A: Setting up a Pay Pal account is easy and it’s FREE! Just go to www.paypal.com and click on the “Sign Up” link at the top of the page. Once you click that link, you will be taken to a page where you choose your country information, and language preference. You will also have three separate options for the way you will use your account. Just select what you want and click on the “Start Now” button, and then follow the prompts after that.

Once you create your account, you will need to verify your e-mail address, so make sure to enter a valid e-mail address. You will then need to log in to Pay Pal with your e-mail address and new password. Once you have verified your e-mail address, you can add a bank account and/or credit card to the account and then you’re ready to use Pay Pal!

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