FAQs

Most Popular FAQ's Replacement Process Warranties Ordering Shipping Refunds invisibleSHIELD invisibleSHIELD HD invisibleSHIELD Extreme Installation Liability/Disclaimer

Most Popular FAQ’s

How do I register my ZAGG product?

To register your ZAGG product, please follow the steps below:

1. Click on "Support" (main navigation bar) and select "Register Your Products"
2. Select a category
3. Next, use the drop-down menus to find your product.
4. Enter your purchase date, location, and quantity.
5. Click the "Register Product" button.
6. Enter your email address in the space provided.
7. Click either "Submit" if you are finished, or "Add Another Product" if you need to register an additional product.

You can also log into your account and select "Register a product."

All done!

How do I get a warranty?

1. Click "Log in" (top / right side of website under the NASDAQ info)
2. Enter your login credentials & click "Log in"
3. Click "Account"
4. Under "Quick Links" click "Warranty replacement"
5. Click either "View a list of your products" or "Register a new product" depending your circumstance.

VIEW A LIST OF YOUR PRODUCTS
If you selected this option, please follow these steps:

1. Locate the product you would like to replace
2. Click "Replace" under "Available Actions"
3. Complete the online Warranty Replacement form
4. Click "Review and complete your replacement order"
5. Complete your order

REGISTER A NEW PRODUCT
If you selected this option, please follow the steps below.

1. Select a category
2. Next, use the drop-down menus to find your product.
3. Enter your purchase date, location, and quantity.
4. Click the "Register Product" button.
5. Click either "Submit" if you are finished, or "Add Another Product" if you need to register an additional product.
11. Under "Registered Products" select "Request Replacement"
12. Under "Offsite Purchase" select "Request Replacement"
13. Select your replacement option
14. Choose a reason for warranty replacement request
15. Select your billing and shipping addresses
16. Select your shipping preference
17. "Review and complete your replacement order"
18. Verify your information
19. Read the information under "Credit Card Payment Details"
20. If you agree to the terms, click the checkbox for "I have read the terms..."
21. Click the "Complete replacement order" button

How does the warranty process work?

Every invisibleSHIELD purchase comes with a Lifetime Guarantee (North, Central, and South America) or a 25 Year Guarantee (all non-America countries).

Additionally, we offer a 1 Year Manufacturer Warranty on many of our products, and a 45 Day Money Back Guarantee on your ZAGG.com and iFrogz.com direct purchases.


COSTS
The only costs you may be responsible for regarding warranty replacements include:

  • Shipping & handling for the replacement product
  • Postage for mailing back your old product
  • Potential customs/brokerage fees for receiving the replacement product we ship to you (international customers only)



UPGRADES
*You may be given the option to upgrade your invisibleSHIELD coverage during the replacement process. You may be charged an upgrade fee if you select an upgrade option.

Why do I have to pay a shipping and handling fee for a free replacement order?

While there is no charge for the product you will receive as your warranty replacement, you will be responsible for the cost of transporting this product from our fulfillment center. This is why you are charged a small shipping and handling fee for your replacements.

How do I return my old product? Where do I send it to?

To keep your warranty intact for future replacements, you must mail back your old product within 60 days of making your replacement request.

Please mail your old product back to:

ZAGG Returns
Order # __________
PO Box 713200

Salt Lake City, UT 84171

For residents of Africa, Europe, and Middle East, please ship here:

ZAGG International
Replacements (order#)
101 Shannon Industrial Estate,
Shannon, County Clare, Ireland

* You will have 60 days to return your old product. If the product is not returned within 60 days, the credit card you provided during the online replacement process will be charged the full retail value of the product that was replaced.

How do I register my offsite purchase?

To register a ZAGG product you purchased at a retail location, please click here.

Login is not reguired for product registration, but you may login if you desire.

1. Select your product
2. Enter your purchase date
3. Input the quantity
4. Click "Register Product"
5. Click "Submit"

How do I check the status of my order?

To check the status of your order, please follow the steps below.

1. Go to ZAGG.com
2. Click 'Order Status' (top / right side of screen under Facebook logo)
3. Enter order number and email address
4. Click "Get Order Status