How does the warranty process work?

Every invisibleSHIELD purchase comes with a Lifetime Replacement Guarantee. Additionally, we offer a 1 Year Manufacturer Warranty on many of our products, and a 45 Day Money Back Guarantee on your purchases.

The only costs you may be responsible for regarding warranty replacements include:

• Shipping & handling for the replacement product
• Postage for mailing back your old product
• Potential customs/brokerage fees for receiving the replacement product we ship to you (international customers only)

During the replacement ordering process you will be asked to provide a credit or debit card. This card will be pre-authorized for the retail value of the ZAGG product you are replacing. If the pre-authorization is successful it will be immediately voided. At this time, your credit or debit card will be charged a minimal shipping &  handling fee. If we do not receive your old ZAGG product back within 60 days of making your replacement request, the card you provided will be charged the full retail price of the replacement ZAGG product.

*It may take a few business days for the voided pre-authorized funds to be available on your credit or debit card depending on your financial institution and their processing time.

*You may be given the option to upgrade your invisibleSHIELD coverage during the replacement process. You may be charged an upgrade fee if you select an upgrade option.

How do I return my old product? Where do I send it to?

To keep your warranty intact for future replacements, you must mail back your old product within 60 days of making your replacement request.

Please mail your old product back to:

ZAGG, Inc.
Replacements (order#)
3855 S. 500 W. STE C
Salt Lake City, UT 84115

For residents of Africa, Europe, and Middle East, please ship here:

ZAGG International
Replacements (order#)
101 Shannon Industrial Estate,
Shannon, County Clare, Ireland

* You will have 60 days to return your old product. If the product is not returned within 60 days, the credit card you provided during the online replacement process will be charged the full retail value of the product that was replaced.

How do I check the status of my order?

To check the status of your order, please follow the steps below.

1. Log in to ZAGG.com
2. Click 'My Account'
3. Click 'View Your Order History & Get Warranty Replacements'
4. Locate the invoice number under 'Newest Web Orders (Last 14 days).' Here you will find the Order Status information.
5. Click 'info' for order status definitions.

How do I register my offsite purchase?

To register a ZAGG product you purchased at a retail location, please click here to register your product(s).

How do I get a refund?

To get a refund:

ZAGG.com PURCHASES

To get a refund for items you purchased on ZAGG.com, please follow the steps below.

1. Log in to ZAGG.com
2. Click "My Account"
3. Click "View Your Order History & Get Warranty Replacements"
4. Select the invoice number under "Web Order History"
5. Select the 'Request' option under "Refund Authorization" and follow the instructions.

For assistance, please contact our Customer Service team by clicking here.

RESELLER PURCHASES

ZAGG’s 45 Day Money Back Guarantee refund policy only applies to purchases made from ZAGG.com. If you purchased your product(s) from a retail location, please contact the reseller where you made the original purchase to find out their refund policies. Because the original cash, gift card, check, or credit card transaction happened at the retail store, only the retail store has the ability to refund the money you paid to them. ZAGG, Inc, was not involved in the direct transaction and, therefore, does not have the means to extend the refund.

Why is there a pre-authorization of my credit card for replacements? Is this a charge?

We understand that you may need a replacement, especially if your invisibleSHIELD is constantly protecting your gadget from normal wear and tear due to heavy use of your device. During the replacement process, we certainly do not want your favorite gadget to be unprotected from potential scratches and dings which is why we mail your replacement invisibleSHIELD first before asking you to return your old one. Like the invisibleSHIELD, any ZAGG product you request a replacement for will also be shipped first.

Because we use the honor system of sending you your replacement first, we'll need to collect payment for the new product if your old one is not returned to us within 60 days of your replacement request. This gives you plenty of time to return the old product without getting charged for the new one.

The pre-authorization is not a charge. It only gives us permission to charge your credit or debit card if your old product is not returned within 60 days of your replacement request.

Why do I have to pay a shipping and handling fee for a free replacement order?

Your replacement ZAGG product is absolutely free to you. If you walked into our Corporate Office and handed us your old product, we would hand you back a brand new one - no questions asked. However, since most of you are not able to visit us, we'll need to send you your free replacement in the mail. This is why you are charged a small shipping and handling fee for your replacements.

Do you have an invisibleSHIELD for my specific device?

To search for an invisibleSHIELD for your device, simply input the device name into our "Product Search' box on ZAGG.com. If we are unable to locate an invisibleSHIELD for your device, fill out the questions under "Can't find your device?" The more requests we receive for a specific device, the more likely we are to design an invisibleSHIELD for it.

How can I place an order on your website?

There are a few different ways.

1. Create an account. You are welcome to create an account on ZAGG.com. Every order you place can be tracked using your 'My Account' where you also have the ability to check your order status and order replacements when necessary.
    
2. Guest Checkout. You may purchase from ZAGG.com without creating an account by using our Guest Checkout option.
    
3. Facebook login. Avoid the stress of having to remember multiple usernames and passwords for different websites and simply login to ZAGG.com via your Facebook account.

Payments accepted on ZAGG.com include Visa, MasterCard, American Express, Discover Card, PayPal, and ZAGG Gift Cards.

How long after my order is placed will it take to ship?

Most orders ship within 1-2 business days from when the order is placed. Some orders may take longer to ship, primarily orders containing a ZAGGskin. ZAGG will notify you via email when your order has shipped or by text message or Twitter if you selected either of those options after making your purchase.

Can I cancel my order?

Orders are sent to our fulfillment center very quickly after they are placed. Once they begin to move through our automated and advanced fulfillment process, we cannot change or cancel the orders. If you made a mistake with your order, please call us immediately for assistance at 800-700-ZAGG (9244). If we are able to catch it in time, we will be happy to change or cancel or your order. If not, we can arrange a return authorization for you.

I forgot my password. Can you reset it?

To reset your password, please click here.

What is the ZAGGfolio?

Created with a stylish design and a durable microfiber lining, the ZAGGfolio is an impressively thin multi-function iPad keyboard case for the Apple iPad 2 and 3 (3rd Gen), as well as the Galaxy Tab 10.1. The folio is complete with a removable Bluetooth keyboard and a built-in stand system, ideal for on-the-go use.