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FAQs

Register
How do I register my ZAGG product?
Warranties
Replacements
Orders
Shipping
Refunds
InvisibleShield
Liability/Disclaimer
General Questions
Order Status and Tracking

Most Popular FAQ’s

How do I register my ZAGG product?

Disclaimer: If you have purchased your ZAGG product on ZAGG.com you DO NOT need to register it; your order number will be used for replacement purposes. If you purchased your ZAGG product from an offsite reseller, you will need to register it.

To register your ZAGG product, please follow the steps below:

  1. Visit the Product Registration page by clicking here.

  2. Select a category.

  3. Use the drop-down menus to find your product.

  4. Enter your purchase date, location, and quantity.

  5. Click “Register Product.”

  6. Enter your email address in the space provided.

  7. Click either “Submit” if you are finished, or “Add Another Product” if you need to register an additional product.

You can also log into your account and select “Register a Product”.

If you need a warranty replacement, please refer to the “Warranties” section for further instructions.

Lifetime Warranty

You may request a replacement on any of the items listed below for the life of the electronic device.

  • InvisibleShield products (excludes the Privacy screen)*
  • InvisibleShield cases*

*If a replacement product is not available, e.g., is out of stock or obsolete, then please contact Customer Service to assist you in processing your warranty.

For instructions on how to obtain a replacement, please see the section, “Replacements.”

One-year Manufacturer Guarantee

You can request a replacement for the products listed below within a year of the date that you purchased/registered your product. After a year the warranty will become inactive.

  • Keyboards*
  • Portable power*
  • Headphones and earbuds*

*If a replacement product is not available, e.g., is out of stock or obsolete, then please contact Customer Service to assist you in processing your warranty.

For instructions on how to obtain a replacement, please see the section, "Replacements.”

45-Day Assistance

The items listed below do not have a warranty, but we will still replace them if you experience any problems within 45 days from your purchase/register date.

  • Cables
  • Styluses
  • Cases/covers (non-InvisibleShield)
  • Privacy screen

Cleaning products do not have a warranty and are not covered by the 45-Day Assistance program.

What do I do if my product is not available?

Please contact Customer Service for further assistance. You can reach Customer Service by calling 1-800-700-9244 (1-801-839-3906 for International customers) or by sending an email to questions@zagg.com.

How do I get a warranty replacement?

Please note that your product must be registered before you can request a replacement. Please see the, "Register" section if you have questions about that process.

  1. Go to the Login page (click here).
  2. If you have an account, enter your login credentials and click "Log In". If you do not have an account, please create one by entering your email address in the section that says, “New to ZAGG.com or activating your account?” and create an account.
  3. Click "Account."
  4. Under "Quick Links" click "Warranty Replacement."
  5. Click "View a list of your products."
  6. Locate the product you would like to replace in your list of purchased products.
  7. Click "Replace" under "Available Actions."
  8. Select your replacement option.
  9. Choose a reason for your warranty replacement request.
  10. Select both your billing and shipping addresses (these may be the same address).
  11. Select your shipping preference.
  12. Review and complete your replacement order.
  13. Verify your information.
  14. Read the information under "Credit Card Payment Details".
  15. If you agree to the terms, click the checkbox for "I have read the terms".
  16. Click “Complete Replacement Order.”
  17. You’re done!

How does the warranty process work?

Every InvisibleShield purchase comes with a Lifetime Guarantee (North, Central, and South America) or a 25-Year Guarantee (all non-American countries).

We also offer a One-Year Manufacturer Warranty or 45-Day Assistance on many of our other products. You can view more details on which warranties are available for certain items under the “Warranties” section.

You do not need to buy a new InvisibleShield at retail price with ZAGG’s warranty process. The only costs you may be responsible for include:

  • Shipping and handling for the replacement product to be shipped to you.
  • Postage for returning your old product.
  • Potential customs/brokerage fees for receiving the replacement product (international customers only).

Can I upgrade my InvisibleShield during the replacement process?

You may be given the option to upgrade your InvisibleShield coverage during the replacement process. The upgrade fee will vary depending on the upgrade option you select.

Why do I have to return my old product?

Returning your original product within 60 days of making your replacement request will ensure that your credit or debit card will not be charged the full retail price of the product you are replacing, and will keep your product warranty intact. This acts as your proof of purchase.

If I only need part of my InvisibleShield replaced, do I need to send back all of the old pieces?

You need to return the equivalent of what you originally ordered. You don’t necessarily have to send back all the old pieces if you just need part of your InvisibleShield replaced, just any unused, new pieces that you do not need along with the old InvisibleShield. As long as we receive a full set, your warranty will remain intact.

How do I return my old product when getting a replacement? Where do I send it to?

To keep your warranty intact for future replacements, you must mail back your old product within 60 days of making your replacement request.

Please mail your old product back to:

ZAGG Returns
Replacements (order#___________)
PO Box 713200
Salt Lake City, UT 84171

For residents of Africa, Europe, and Middle East, please ship here:

ZAGG International
Replacements (order#)
101 Shannon Industrial Estate,
Shannon, County Clare, Ireland

You will have 60 days to return your old product. If the product is not returned within 60 days, the credit card you provided during the online replacement process will be charged the full retail value of the product that was replaced.

LIABILITY DISCLAIMER

Please note our liability is solely for the InvisibleShield and does not extend to electronic devices.

Can I edit my order once it has been placed?

Orders cannot be changed once they have been placed. Please make sure to double-check all of your order information before submitting it.

Can I cancel my order?

We cannot promise that we will be able to cancel the order if it is too far along in our fulfillment process. If you need to cancel, please call us immediately for assistance at 1-800-700-9244. We are happy to cancel your order if we are able to catch it in time. If we can’t cancel the order we can arrange a return authorization for you.

Will I be charged tax if I place an order on ZAGG.com?

Residents of all states except Hawaii and Alaska are subject to sales tax.

Does ZAGG charge VAT to European customers?

Yes. ZAGG International is registered for VAT and our online prices reflect the amount payable by our customers inclusive of VAT. Shipping from Ireland to our European customers has a few different benefits:

  • Shipping is generally less expensive than shipping from the U.S.
  • Orders typically arrive quicker than shipments from the U.S.
  • Product coming from the U.S. is often subject to customer-paid customs and/or duty fees, and can cause delivery delays. These fees can sometimes cost more than the product itself. Shipping orders from Europe to European customers eliminates the possibility of an order being subject to unexpected fees and delays.

Does ZAGG offer free shipping?

Yes, we do! U.S. customers in all 50 states will receive free shipping via USPS First Class Mail on all new orders. Orders that weigh over one pound will be shipped via USPS Priority Mail. There may be options to pay for faster shipping depending on your location. Europe will also receive free shipping. Replacement/warranty orders do not qualify for free shipping.

How much does shipping cost?

After adding a product to your shopping cart you will have the option to calculate shipping based on your ZIP code and country. ZAGG offers free shipping for all new orders to U.S. customers in the lower 48 states. Replacement/warranty orders do not qualify for free shipping.

What if I do not receive my order?

Most orders we ship make it to their destination without any issues. There are, on rare occasion, packages that get lost or delivered to the incorrect address. If this is the case, we ask that you notify us immediately so that we can attempt to locate your package.

How long after my order is placed will it take to ship?

Orders typically ship within 1-2 business days from when the order is placed. ZAGG will notify you via e-mail when your order has shipped.

How do I calculate when my order will arrive to my shipping address?

You will be given the processing and shipping times when you select a shipping method during the checkout process. You will also receive notification via e-mail once your order has shipped from our fulfillment center.

Do you ship to P.O. Boxes and APO/FPO addresses?

Yes, we do.

Will my international order have customs or brokerage fees added onto it?

Possibly. Packages that are shipped from one country to another can have brokerage or customs fees added onto them. The person receiving the package is responsible for paying these fees for customs clearance, which may vary widely from country to country. These fees are imposed based on governing legislation in the destination country. It is the responsibility of the buyer to ascertain the additional cost before purchasing. ZAGG has no control over customs fees.

If I haven't opened the product and would like to send it back, can I refuse the package or write "return to sender" on it?

Any mail that is refused, marked return to sender, or as postage due will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.

To review our refund policy and learn how to get a refund, please click here.

What is the refund policy?

Your purchase is backed by our 45 Day Money-Back Guarantee*. If you're not completely satisfied with your ZAGG product, return it within 45 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.

*For more information, please click here.

ZAGG.com Purchases

ZAGG’s 45-Day Money Back Guarantee only applies to purchases made on ZAGG.com.

Retail Location Purchases

For ZAGG products purchased at retail locations, such as Best Buy, please contact the original retail location for refund information.

How do I obtain a refund for a ZAGG product I purchased from an authorized reseller?

ZAGG’s 45-Day Money-Back Guarantee refund policy only applies to purchases made directly from ZAGG.com. Because the original cash, gift card, check, or credit card transaction happened at the retail store, only the retail store has the ability to refund the money you paid to them. ZAGG Inc was not involved in the direct transaction and does not have the means to extend the refund.

Please contact the reseller where you made the original purchase to find out their refund policies.

What is the InvisibleShield?

The InvisibleShield - ZAGG's customized, patented flagship product - is tough. Created from a resilient film that was first used to protect U.S. Military helicopter blades from high-speed damage, the InvisibleShield is your personal electronics defender. This rugged film wraps around consumer electronics and keeps them functioning and looking great, just like the day they came out of the box. Featuring ZAGG's exclusive Nano-Memory Technology, the InvisibleShield has unique, self-healing properties and unrivaled abrasion resistance.

Custom designed for thousands of devices, including mobile phones, digital media players, laptops, GPS devices, handheld gaming systems, watches, digital cameras, and more, ZAGG has sold millions of InvisibleShield screen protectors; and every one of them comes with a lifetime guarantee.

What is Nano-Memory Technology?

Nano-Memory Technology offers four main benefits:

  • DURABILITY - Self-healing properties offer unbelievable resistance to scratches and damage, and will extend the life of your device.
  • COVERAGE - Greater flexibility allows the InvisibleShield to cover the corners and curves of your device better than the competition.
  • EASY APPLICATION - The improved pliability also facilitates easier application.
  • DROP RESISTANCE - Improved grip makes it easier to hang onto your expensive gadgets, lowering the risk of your device slipping out of your hands.

How is the InvisibleShield applied?

For instructions on how to apply the InvisibleShield, please click here.

How do I remove the InvisibleShield if I need to?

Removing an InvisibleShield from your electronic device is easier than it may seem. It is much like peeling off a sticker. Just start at one corner and slowly peel back the InvisibleShield at a 90-degree angle. The InvisibleShield cannot be reapplied once it has been removed.

Removing your InvisibleShield should not leave any sticky residue on your device. If you do notice any sticky residue, we recommend using a product-safe adhesive remover. While ZAGG does not endorse these products, some customers have had success with WD-40 or Goo-Gone.

Does the InvisibleShield alter the sensitivity of touch screen devices?

The InvisibleShield does not alter the function or sensitivity of touchscreens. Because the protective film is optically clear, it also does not distort your high-resolution images.

Will my stylus work properly after I apply the InvisibleShield to my device?

There are many different types of styluses made of various materials. Most soft-tip styluses will work fine on any of our InvisibleShield products; however, for hard-tipped styluses, we recommend using InvisibleShield GLASS.

How do I clean my InvisibleShield after it's been installed?

ZAGGfoam antibacterial cleaner is the ultimate way to keep your gadgets sparkling clean, clear of smudges, and germ-free. A clean gadget is a happy gadget!

ZAGGwipes are also a great way to further protect your gadgets as they remove oils, dirt, and germs from your devices.

You may also clean your InvisibleShield with any non-alcoholic cleaning solution or LCD spray. When available, leftover Shield Spray from your application also does a great job.

InvisibleShield High Definition

Keep your gadgets looking new with the patented, award-winning InvisibleShield - the world's first protective solution of its kind. Exceptionally clear, unbelievably thin, and virtually indestructible, our HD line offers premium features like advanced clarity and a glass-like surface to accentuate the sharp images and vibrant colors of the newest gadget displays. The InvisibleShield HD is created from a film exclusive to ZAGG and is the perfect choice for protecting any device.

InvisibleShield Extreme

The InvisibleShield Extreme is a thin, clear film that protects smartphone screens such as the Apple iPhone 5, and others, from cracks, scratches, and dings. It differs from other InvisibleShield products by offering advanced shock absorption. By applying the InvisibleShield Extreme on a compatible mobile device, you can worry less about breaking your screen as a result of dropping your smartphone or tablet.

Please note, our liability is solely for the InvisibleShield and does not extend to electronic devices.

InvisibleShield GLASS

InvisibleShield GLASS is made of durable, high-grade tempered glass for ultimate screen protection. In addition to maximum image clarity, an ultra-smooth touch, and sleek tapered edges that won’t snag, GLASS features a thin design and lifetime warranty. Simply said, GLASS is the clearest, most natural screen protection.

What is Shield Spray?

Shield Spray is the ultimate solution for applying the InvisibleShield to your device. One complimentary application kit is included with every InvisibleShield order. Shield Spray is not an adhesive; it is a liquid solution that helps make an InvisibleShield application easier. To purchase extra bottles of Shield Spray, please click here.

Should I clean my device before applying the InvisibleShield?

You should clean your device when dust, fingerprints, and oils are present. Your InvisibleShield will not adhere properly to your screen if these particles are not cleaned off, and dust particles can get trapped beneath the screen. We recommend using a small amount of Shield Spray for cleaning your device. DO NOT spray Shield Spray directly onto your device. We suggest spraying a microfiber cloth and then gently wiping and cleaning your device.

Liability/Disclaimer

Our liability is solely for ZAGG products (including, but not limited to, the InvisibleShield) and does not extend to electronic devices.

We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products.

How are iFrogz and ZAGG related?

iFrogz is a ZAGG brand. For more information about ZAGG, please see ZAGG.com.

I have an invisibleSHIELD on my device, but would like to buy an iFrogz case. Are the two products compatible?

invisibleSHIELD’s and iFrogz cases typically work just fine together. We recommend getting the case-friendly invisibleSHIELD, however, which is available on ZAGG.com.

How can I check my order status?

To check the status of your order, please follow the steps below.

1. Go to ZAGG.com
2. Click 'Order Status' (above the ZAGG logo at the top of the screen)
3. Enter order number and email address
4. Click "Get Order Status"

Will my order come with a tracking number?

Only orders being sent via UPS will have a tracking number associated with them. USPS orders we ship do not have tracking numbers.

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