How do I get warranty replacement?

If you purchased your item on ZAGG.com:

1. Log in to My Account by clicking here.

2. Locate the order you need a replacement from and click "replace".

3. Click the "Replace" button next to the product.

4. Follow the prompts from there.

If you purchased your item from one of our resellers (such as Best Buy):

1. Log in to My Account by clicking here. (Create an account if this is your first time)

2. Register your ZAGG products: Please click "Product Registration," select your product from the drop down menu, and click "Register".

3. Locate the order you need a replacement from on the "View Your Order History and Get Warranty Replacements" page and click "replace".

4. Click the "Replace" button next to the product.

5. Follow the prompts from there.

These instructions are also located here.

How do I return my old product? Where do I send it to?

To keep your warranty intact for future replacements, you must mail back your old product within 60 days of making your replacement request. You may mail back your old invisibleSHIELD in a regular-sized envelope. For ZAGGsparq or ZAGGaudio returns, please mail them back in padded envelopes. Please mail your old product back to:

ZAGG, Inc.
C/O Replacements (order#)
3855 S. 500 W. STE C
Salt Lake City, UT 84115

* You will have 60 days to return your old product. If the product is not returned within 60 days, the credit card you provided during the online replacement process will be charged the full retail value of the product that was replaced.

How do I check the status of my order?

Checking the status of your order has never been easier or more convenient. After logging into your account, click the "My Account" link (located at the top of every ZAGG.com page) to check the status of your most recent orders and view a snapshot of your order history. Additionally, you can order warranty replacements and update your account information through My Account.

Is the “free” replacement really free? Do I have to pay anything out of pocket?

Per the invisibleSHIELD Lifetime Replacement Guarantee and the 1 Year Manufacturer Warranty, your replacement invisibleSHIELD, ZAGGaudio product, or ZAGGsparq is absolutely free. Your out of pocket expenses may include:

• Shipping & handling for the replacement product
   
• Postage for mailing back your old product
   
• Potential customs/brokerage fees for receiving the replacement product we ship to you (international customers only)
   
• You will have 60 days to return your old product. If the product is not returned within 60 days, the credit card you provided during the online replacement process will be charged the full retail value of the product that was replaced.

How do I calculate when my order will arrive to my shipping address?

Most orders are shipped within 1-2 business days from when the order is placed. Some orders may take 2-3 days to ship - primarily orders containing a ZAGGskin.  ZAGG will email you a shipping confirmation once your order is shipped.

Depending on when the shipping confirmation email was sent, you can calculate when your order will arrive by associating the shipping date with the shipping method you selected when you placed your order.
 

Do you sell the invisibleSHIELD material in uncut, bulk pieces?

No. All invisibleSHIELDs are specifically designed for the exact device you need. We do not sell the invisibleSHIELD material in uncut, bulk pieces.

Does the invisibleSHIELD alter the sensitivity of touch screen devices?

The invisibleSHIELD does not alter the function or sensitivity of touch screens, and because the protective film is optically clear, it does not distort the images on the interface. Optimal touch screen sensitivity will be achieved after the 12 to 24 hour curing period.