45 Day Money-Back Guarantee
Your purchase is backed by our 45 Day Money-Back Guarantee*. If you're not completely satisfied with your ZAGG product, return it within 45 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.
ZAGG's 45 Day Money-Back Guarantee only applies to ZAGG purchases made from ZAGG.com. For retail ZAGG purchases, such as purchases made at Best Buy, please contact the original retail location for refund information.
Click here to learn more about our refund policy.
* 45 Day Money-Back Guarantee not available in Hong Kong or China.
* The purchase of any ‘clearance’ items that are no longer offered at ZAGG.com offers a 30 Day Money Back Guarantee only.
* The 45 Day Money Back Guarantee does not apply to ZAGGbox purchases. For more information about the ZAGGbox, please click here.
45 Day Money-Back Guarantee FAQ's
Q: Am I responsible to pay the shipping price to mail back the ZAGG product I am returning for a refund?
A: Yes. However, we do not require any kind of special shipping method, but we do suggest a trackable method. For invisibleSHIELD returns, it is acceptable to put the invisibleSHIELD pieces on a piece of paper and to mail it back in a normal-sized envelop with a regular stamp.
Q: If I haven’t opened the product and would like to send it back by either refusing the package writing “Return To Sender” on it - is that acceptable?
A: Any mail that is refused, or marked 'return to sender,' or sent 'postage due' will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
Q: If I purchased this at a retail location, why can't ZAGG, Inc refund my money? Why do I have to go back to the retail store?
A: Because the original cash, gift card, check, or credit card transaction happened at the retail store, only the retail store has the ability to refund the money you paid to them. ZAGG, Inc, was not involved in the direct transaction and, therefore, does not have the means to extend the refund.
Q:Where do I send my product to if I'm getting a refund?
A: Please mail your product to:
ZAGG, Inc.
Attn: Refunds
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
invisibleSHIELD™ Lifetime Replacement Guarantee
The Lifetime Replacement Guarantee is simply what it says: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. We want you to feel safe and secure when investing in your digital life, and that you are confident the invisibleSHIELD is the strongest and most durable protection you will find. Proof of purchase and return of original product are required.
invisibleSHIELD Warranty FAQs
Q: When Can I Get a Replacement?
A: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. You are qualified for a free replacement if your shield was damaged while protecting your device.
Q: What does the warranty NOT cover?
A: Installation errors are not covered by the replacement guarantee. This includes bubbles under the invisibleSHIELD film, as well as incorrect alignment of the shield on your device. Please read the application instructions carefully, or watch our installation instruction videos, before installing your invisibleSHIELD.
Please note our liability is solely for the invisibleSHIELD and does not extend to electronic devices.
Q: How can I get a replacement?
A: At your convenience you can request warranty replacements online, 24-7. To get started, please click here.
Q: Does it cost anything to get a replacement?
A:Per the Lifetime Replacement Guarantee, your replacement invisibleSHIELD is free. To process your replacement request, the credit or debit card of your choice will be charged a minimal shipping & handling fee, and pre-authorized for the full retail amount of the invisibleSHIELD you are replacing. The temporary hold on these funds will "fall off" (or be released) if you return your original invisibleSHIELD within 25 days of making your replacement request. Please note that you must return your original invisibleSHIELD within 25 days or your card will be charged the full authorized amount.
Q: Why do I have to send it back?
A:Returning your original invisibleSHIELD within 25 days of making your replacement request will ensure the release of the pre-authorized funds on your credit or debit card and will keep your invisibleSHIELD Lifetime Replacement Guarantee intact. Additionally, we are doing our part in saving the planet by recycling invisibleSHIELDs.
Q: Where do I send it back?
A:Please return your original invisibleSHIELD to the address below.
ZAGG, Inc.
Attn: Replacements (order#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused or sent 'postage due' will either not be accepted or will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
We recommend, but do not require, using a trackable method, as we are not responsible for items lost in the mail.
ZAGGaudio™ 1 Year Manufacturer Warranty
We are confident you will experience excellence in both sound quality and durability with your ZAGGaudio equipment. Should our products cease to function properly, we are pleased to offer a 1 Year Manufacturer's Warranty on your ZAGGaudio products. ZAGG will replace your ZAGGaudio equipment at no charge if it does not function at its fullest potential.
* For products that have been discontinued, including ZAGGphones and USB Laptop Speakers, ZAGG will issue a ZAGG.com virtual gift card for original amount you paid if the ZAGGaudio product is needing to be replaced within 1 year of your purchase date.
* For both 'Z.buds with mic' and 'Z.buds without mic,' you are eligible for a pair of ZAGGbuds or ZAGGsmartbuds if your Z.buds are needing to be replaced within 1 year of your purchase date.
If you originally purchased 'Z.buds with mic', please log into your account at ZAGG.com and register a pair of ZAGGsmartbuds, and continue with the online replacement process.
If you originally purchased 'Z.buds without mic', please log into your account at ZAGG.com and register a pair of ZAGGbuds, and continue with the online replacement process.
Warranty FAQs
Q: When can I get a replacement?
A:If your ZAGGaudio equipment does not meet our quality or durability standards, we offer you a free replacement. This warranty is valid for one year starting on the date of your original purchase.
Q: What does the warranty NOT cover?
A: Manufacturer upgrades, or lost accessories, such as, equipment bags or ZAGGbud or ZAGGsmartbud rubber earpieces, are not covered by the 1 Year Manufacturer's Warranty. Additionally, color change preferences, lost or stolen equipment, and discontinued products are not covered.
Q: How can I get a replacement?
A: At your convenience you can request warranty replacements online, 24-7. To get started, please click here.
Q: Does it cost anything to get a replacement?
A: Per the ZAGGaudio™ 1 Year Manufacturer Warranty, your replacement product is free. During the automated process, please be aware that the credit or debit card of your choice will be pre-authorized for the retail amount of the ZAGGaudio equipment you are replacing. The temporary hold on these funds will fall off, (or be released) if you return your original ZAGGaudio equipment within 25 days of making your replacement request. Please note that you must return your original equipment within 25 days or your card will be charged the full authorized amount.
Q: Why do I have to send it back?
A: Returning your original ZAGGaudio equipment within 25 days of making your replacement request will ensure the release of the pre-authorized funds on your credit or debit card. Additionally, this will keep your 1 Year Manufacturer™s Warranty intact for future replacements, if necessary.
Q: Where do I send it back?
A: Please return your original ZAGGaudio product to the address below.
ZAGG, Inc.
Attn: Replacements (order#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused or sent 'postage due' will either not be accepted or will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
We recommend, but do not require, using a trackable method, as we are not responsible for items lost in the mail.
