30 Day Money-Back Guarantee

Your purchase is backed by our 30 Day Money-Back Guarantee*. If you're not completely satisfied with your invisibleSHIELD, return it within 30 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.

ZAGG's 30 Day Money-Back Guarantee only applies to invisibleSHIELD purchases made from ZAGG.com. For retail invisibleSHIELD purchases, such as purchases made at Best Buy, please contact the original purchase location for refund information.

Click here to learn more about our refund policy.

* 30 Day Money-Back Guarantee not available in Hong Kong or China.

invisibleSHIELD™ Lifetime Replacement Guarantee

The Lifetime Replacement Guarantee is simply what it says: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. We want you to feel safe and secure when investing in your digital life, and that you are confident the invisibleSHIELD is the strongest and most durable protection you will find. Proof of purchase and return of original product are required.

Warranty FAQs

Q: When Can I Get a Replacement?

A: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. You are qualified for a free replacement if your shield was damaged while protecting your device.

Q: I purchased my invisibleSHIELD on ZAGG.com. How do I get a replacement?

A: Please follow the steps below.

1. Request a free replacement by clicking here.
2. Provide a credit or debit card. This card will be charged for the shipping & handling of your replacement order. Additionally, your card will be pre-authorized for the retail value of the invisibleSHIELD you are replacing.*
3. When your replacement arrives, please return the original to keep your warranty intact.**

Q: I did not purchase my invisibleSHIELD on ZAGG.com. How do I get a replacement?

A: Please follow the steps below.

1. Please register your product by clicking here.
2. Contact us to request a free replacement.
3. A minimal shipping and handling charge will apply.*
4. When your replacement arrives, please return the original to keep your warranty intact.**

Q: Why do I have to send it back?

A:Returning your original invisibleSHIELD will keep your lifetime replacement guarantee intact. Additionally, we are doing our part in saving the planet by recycling invisibleSHIELDs.

Q: What does the warranty NOT cover?

A: Installation errors are not covered by the replacement guarantee. This includes bubbles under the invisibleSHIELD film, as well as incorrect alignment of the shield on your device. Please read the application instructions carefully, or watch our installation instruction videos, before installing your invisibleSHIELD.

* Please note our liability is solely for the invisibleSHIELD and does not extend to electronic devices.

* Per the Lifetime Replacement Guarantee, your replacement invisibleSHIELD is free! To process your replacement request, the credit or debit card of your choice will be charged a minimal shipping & handling fee, and pre-authorized for the full retail amount of the invisibleSHIELD you are replacing. The temporary hold on these funds will "fall off" (or be released) if you return your original invisibleSHIELD within 25 days of making your replacement request. Please note that you must return your original invisibleSHIELD within 25 days or your card will be charged the full authorized amount.

** Please return your original invisibleSHIELD to the address below. Please be aware that you are responsible for shipping back to our facility. Any mail that is sent 'postage due' will not be accepted. We regret any inconvenience this may cause.

ZAGG, Inc.
Attn: Replacements (order or registration#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115

Please be aware that you are responsible for shipping back to our facility. Any mail that is sent 'postage due' will not be accepted. We regret any inconvenience this may cause.

45 Day Money-Back Guarantee

Your ZAGGaudio™ purchase is backed by our 45 Day Money-Back Guarantee*.If you're not completely satisfied with your ZAGGaudio equipment, you may return it within 45 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.

ZAGG's 45 Day Money-Back Guarantee only applies to ZAGGaudio purchases made from ZAGG.com. For retail ZAGGaudio purchases, such as purchase made at Best Buy, please contact the original purchase location for refund information.

Click here to learn more about our refund policy.

* 45 Day Money-Back Guarantee not available in Hong Kong or China.

ZAGGaudio™ 1 Year Manufacturer Warranty

We are confident you will experience excellence in both sound quality and durability with your ZAGGaudio equipment. Should our products cease to function properly, we are pleased to offer a 1 Year Manufacturer's Warranty on your Z.buds™, ZAGGphones™, and USB Laptop Speakers™. ZAGG will replace your ZAGGaudio equipment at no charge if it does not function at its fullest potential.

Warranty FAQs

Q: When can I get a replacement?

A:If your ZAGGaudio equipment does not meet our quality or durability standards, we offer you a free replacement of your Z.buds, ZAGGphones, and/or USB Laptop Speakers. This warranty is valid for one year starting on the date of your original ZAGGaudio purchase.

Q: I purchased my ZAGGaudio product on ZAGG.com. How do I get a replacement?

A:Please follow the steps below

1. Request a replacement by clicking here.
2. Provide a credit or debit card. This card will be pre-authorized for the retail value of the ZAGGaudio product you are replacing.*
3. When your replacement arrives, please return the original product to keep your warranty intact.**

Q: I did not purchase my ZAGGaudio product on ZAGG.com. How do I get a replacement?

A:Please follow the steps below

1. Please register your product by clicking here.
2. Please contact us to request a replacement on your ZAGGaudio equipment.
3. When your replacement arrives, please return the original product to keep your warranty intact.**

For your convenience, you may contact us for a pre-paid UPS shipping label you can use to return your ZAGGaudio equipment if you reside in the U.S.

Q: What does the warranty NOT cover?

A: Manufacturer upgrades, or lost accessories, such as, equipment bags or Z.bud rubber earpieces, are not covered by the 1 Year Manufacturer's Warranty. Additionally, color change preferences, or lost or stolen equipment are not covered.

Q: Why do I have to send it back?

A: Returning your original ZAGGaudio equipment within 25 days of making your replacement request will ensure the release of the pre-authorized funds on your credit or debit card. Additionally, this will keep your 1 Year Manufacturer™s Warranty intact for future replacements, if necessary.

* During the automated process, please be aware that the credit or debit card of your choice will be pre-authorized for the retail amount of the ZAGGaudio equipment you are replacing. The temporary hold on these funds will fall off, (or be released) if you return your original ZAGGaudio equipment within 25 days of making your replacement request. Please note that you must return your original equipment within 25 days or your card will be charged the full authorized amount.

** For purchases made on zagg.com, please return your original ZAGGaudio product once your new one arrives, within 25 days of making your replacement request. This will keep your warranty in tact for future replacements and ensure the release of the pre-authorized funds to your credit or debit card. For purchases made anywhere else but zagg.com, please mail your original product back to our office using the return address below. Once we have received your ZAGGaudio product back to our office, we will ship your new equipment at no charge.

Our mailing address is:

ZAGG, Inc.
Attn: Replacements (order#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115