30 Day Money-Back Guarantee
Your purchase is backed by our 30 Day Money-Back Guarantee*. If you're not completely satisfied with your invisibleSHIELD, return it within 30 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.
ZAGG's 30 Day Money-Back Guarantee only applies to invisibleSHIELD purchases made from ZAGG.com. For retail invisibleSHIELD purchases, such as purchases made at Best Buy, please contact the original purchase location for refund information.
Click here to learn more about our refund policy.
* 30 Day Money-Back Guarantee not available in Hong Kong or China.
invisibleSHIELD™ Lifetime Replacement Guarantee
The Lifetime Replacement Guarantee is simply what it says: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. We want you to feel safe and secure when investing in your digital life, and that you are confident the invisibleSHIELD is the strongest and most durable protection you will find. Proof of purchase and return of original product are required.
Warranty FAQs
Q: When Can I Get a Replacement?
A: If your invisibleSHIELD ever becomes scratched, torn, or damaged while protecting your device, we offer you a free invisibleSHIELD replacement for as long as you own your device. You are qualified for a free replacement if your shield was damaged while protecting your device.
Q: What does the warranty NOT cover?
A: Installation errors are not covered by the replacement guarantee. This includes bubbles under the invisibleSHIELD film, as well as incorrect alignment of the shield on your device. Please read the application instructions carefully, or watch our installation instruction videos, before installing your invisibleSHIELD.
Please note our liability is solely for the invisibleSHIELD and does not extend to electronic devices.
Q: How can I get a replacement?
A: At your convenience you can request warranty replacements online, 24-7. To get started, please click here.
Q: Does it cost anything to get a replacement?
A:Per the Lifetime Replacement Guarantee, your replacement invisibleSHIELD is free. To process your replacement request, the credit or debit card of your choice will be charged a minimal shipping & handling fee, and pre-authorized for the full retail amount of the invisibleSHIELD you are replacing. The temporary hold on these funds will "fall off" (or be released) if you return your original invisibleSHIELD within 25 days of making your replacement request. Please note that you must return your original invisibleSHIELD within 25 days or your card will be charged the full authorized amount.
Q: Why do I have to send it back?
A:Returning your original invisibleSHIELD within 25 days of making your replacement request will ensure the release of the pre-authorized funds on your credit or debit card and will keep your invisibleSHIELD Lifetime Replacement Guarantee intact. Additionally, we are doing our part in saving the planet by recycling invisibleSHIELDs.
Q: Where do I send it back?
A:Please return your original invisibleSHIELD to the address below.
ZAGG, Inc.
Attn: Replacements (order#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused or sent 'postage due' will either not be accepted or will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
We recommend, but do not require, using a trackable method, as we are not responsible for items lost in the mail.
45 Day Money-Back Guarantee
Your ZAGGaudio™ purchase is backed by our 45 Day Money-Back Guarantee*.If you're not completely satisfied with your ZAGGaudio equipment, you may return it within 45 days of your purchase date for a 100% refund. Partial order returns are not eligible for shipping and handling refunds.
ZAGG's 45 Day Money-Back Guarantee only applies to ZAGGaudio purchases made from ZAGG.com. For retail ZAGGaudio purchases, such as purchase made at Best Buy, please contact the original purchase location for refund information.
Click here to learn more about our refund policy.
* 45 Day Money-Back Guarantee not available in Hong Kong or China.
ZAGGaudio™ 1 Year Manufacturer Warranty
We are confident you will experience excellence in both sound quality and durability with your ZAGGaudio equipment. Should our products cease to function properly, we are pleased to offer a 1 Year Manufacturer's Warranty on your Z.buds™, ZAGGphones™, and USB Laptop Speakers™. ZAGG will replace your ZAGGaudio equipment at no charge if it does not function at its fullest potential.
Warranty FAQs
Q: When can I get a replacement?
A:If your ZAGGaudio equipment does not meet our quality or durability standards, we offer you a free replacement of your Z.buds, ZAGGphones, and/or USB Laptop Speakers. This warranty is valid for one year starting on the date of your original ZAGGaudio purchase.
Q: What does the warranty NOT cover?
A: Manufacturer upgrades, or lost accessories, such as, equipment bags or Z.bud rubber earpieces, are not covered by the 1 Year Manufacturer's Warranty. Additionally, color change preferences, or lost or stolen equipment are not covered.
Q: How can I get a replacement?
A: At your convenience you can request warranty replacements online, 24-7. To get started, please click here.
Q: Does it cost anything to get a replacement?
A: Per the ZAGGaudio™ 1 Year Manufacturer Warranty, your replacement product is free. During the automated process, please be aware that the credit or debit card of your choice will be pre-authorized for the retail amount of the ZAGGaudio equipment you are replacing. The temporary hold on these funds will fall off, (or be released) if you return your original ZAGGaudio equipment within 25 days of making your replacement request. Please note that you must return your original equipment within 25 days or your card will be charged the full authorized amount.
Q: Why do I have to send it back?
A: Returning your original ZAGGaudio equipment within 25 days of making your replacement request will ensure the release of the pre-authorized funds on your credit or debit card. Additionally, this will keep your 1 Year Manufacturer™s Warranty intact for future replacements, if necessary.
Q: Where do I send it back?
A: Please return your original ZAGGaudio product to the address below.
ZAGG, Inc.
Attn: Replacements (order#)
3855 S. 500 W. Suite B
Salt Lake City, UT 84115
Please be aware that you are responsible for shipping back to our facility. Any mail that is refused or sent 'postage due' will either not be accepted or will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.
We recommend, but do not require, using a trackable method, as we are not responsible for items lost in the mail.
