ZAGG's Response to COVID-19
The health of our employees, our customers, and the general communities in which we operate is of utmost importance to ZAGG. As our understanding of the world health pandemic around the Coronavirus, or COVID-19, continues to evolve daily, we are taking swift action to ensure our business practices reflect the best care we can provide for overall health and wellness of our people. We’re in this together.
By now, you are probably familiar with terms like "social distancing" and "flatten the curve" in regard to slowing the growth of COVID-19. To support both initiatives, ZAGG is taking steps to limit customer and employee exposure. Fortunately, we can continue offering free standard shipping on all online purchases where available (excludes warranty replacements), along with full customer support from our Care team.
We understand that ZAGG's steps to flatten the curve may impact you, our customer, and so we've gathered answers for some commonly asked questions. Note that all information is subject to change based on the rapidly changing situation.
Question
Can I still get my warranty replacement?
Answer
Yes, you may submit warranty replacement requests on ZAGG.com or via Customer Care. Instructions can be found here.
Question
Is it taking longer to fulfill orders?
Answer
Currently, our order and shipping turnaround times are not affected. We have a strong relationship with our manufacturers and are receiving strong support from them. If there are any delays, we will update this page and other parts of the website.
Some carriers have reported delays in shipping, which may impact delivery dates.
Question
Are we experiencing any delays in customer service response time?
Answer
At ZAGG, customer service is of highest importance because our customers matter to us. As you may experience extended wait times when calling, we recommend sending us an email for the quickest response. We look forward to helping you.
Question
Are the ZAGG stores and kiosks still open?
Answer
Our stores and independently owned and operated franchise locations are following local state and health authorities on closures. Please find the store nearest you and contact them for business hours and closure information.
Question
What are you doing for your employees?
Answer
All employees who can work from home have been directed to do so. Anyone showing signs of illness is instructed to go home or see a doctor. To protect the safety of others, we are disinfecting the facilities regularly and applying the social distancing measures where possible.
