juice pack access
for iPhone Xs Max
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Protect Your Phone and Charge Wirelessly with Full Access to the Lightning Port
The juice pack access battery case lets you have it all—extra battery, reliable protection, wireless charging, and full access to your iPhone Lightning port so you can listen to music or take calls and charge at the same time. Talk more, listen longer, and browse to your heart’s content.
Power When and Where You Need It
With juice pack access, you can increase the total number of hours you enjoy activities on your phone.
When it comes to protection, juice pack access battery case is no lightweight. The internal rubberized support pads protect your phone from drops and falls, and the raised corners help prevent scratched and cracked screens.
Full Access to Lightning Port
The thoughtful design of the juice pack access preserves your access to the Lightning port on your iPhone. So you can plug in wired EarPods or headphones to talk and listen to music while the juice pack access charges your iPhone with extra hours.
Two Ways to Recharge: Wireless and USB-C
You can recharge the juice pack access battery case simply by dropping it on any Qi wireless charging pad or by plugging the included charging cable into the USB-C port.
The light-weight, compact design of the juice pack access battery case fits so comfortably in your hand, you’ll forget it has a built-in battery. You don’t have to sacrifice style and convenience for on-demand power.
Regardless if you’re charging the juice pack access with a wire or wirelessly, Priority+ Charging will send power to the iPhone first before recharging the juice pack.
2 Year Warranty
3.19 x 6.33 x 0.71 in (81.02 x 160.80 x 17.99mm)
401002835, 401002836, 401002837, 401002838
WARNING: Cancer & Reproductive Harm www.P65Warnings.ca.gov
Charging Cable (USB-C Cable)
Can I use my juice pack access case to charge my phone without stopping what I’m doing?
You bet! After you fully charge the juice pack access case and install your phone in it, press the status button on the back of the case for 3 seconds to start charging your phone without having to stop at a wireless charging base or at a wall outlet. If you want to stop charging the phone and save some battery for later, just press the status button again for 3 seconds.
How do I charge my juice pack access case when there’s no wireless charger available?
Use the supplied cable to connect the juice pack access case to the wall adapter included with your phone. If you leave your phone in the juice pack access case while charging both your phone and the case will charge together — Priority+ charging ensures that the phone will charge first, before the juice pack access case begins to recharge.
How do I wirelessly charge my juice pack access case?
You can charge your juice pack access case wirelessly with any mophie charge stream product and with most Qi-enabled charge pads. Simply place the juice pack access case on the charger. When charging, make sure the center of the case is aligned over the center of the charging base. Wireless charging will automatically begin when the case is aligned on the charger. If your phone is inside of the case, the juice pack access case and phone will charge together — Priority+ charging ensures that the phone will charge first, before the juice pack access case begins to recharge.
My juice pack access case gets warm when charging my phone. Is that normal?
Yes, it’s normal for the juice pack access case to generate heat when charging. It will feel warm to the touch but should not cause any discomfort.
I can’t get my juice pack access to charge wirelessly.
First, ensure that the wireless charger is plugged in. Then make sure that the center of the juice pack access aligns to the center of the pad. Most wireless chargers will have a light that will shine once you are successfully charging. If these steps do not help, please contact our customer support line for additional help.
Why aren’t the LEDs blinking while my juice pack access case is charging?
After you begin charging the juice pack access case, the LED status indicator will start blinking to indicate charging. The lights will turn off after 30 seconds allowing for a good night’s rest. Remember to check the status indicator before you take your juice pack case. When all four LEDs are lit, your juice pack case is fully charged.
It seems that when I am charging my juice pack access case and phone together, the phone does not seem to be getting charged.
Depending on how you are using your phone while it’s charging, you could be using energy as fast as it is being provided. If your phone’s battery is low and you need to charge it, it’s best to use the phone as little as possible while you’re charging it.
Will my juice pack access case affect the performance of my phone?
No, the juice pack access case will not affect call, sound or picture & quality.
My juice pack access does not charge my phone up to 100% when the phone is completely drained. Is this normal?
Yes, it’s normal. The juice pack access battery is not designed to charge the phone up to 100% when empty. Rather, it is meant to provide a quick top off to help you get you through your day until you can reach a wireless charging pad or charging outlet.
Does the juice pack access case interfere with my phone’s antenna reception, Apple Pay or its internal compass?
Nope. All Wi-Fi and LTE functions on the phone (as well as Apple Pay) are unaffected by the juice pack access case. The phone’s internal compass is also unaffected.
Will the juice pack access battery fast charge from mophie charge stream pads?
No, the juice pack access battery will charge at standard Qi charging speeds, not at fast charging speeds.