juice pack air
for iPhone Xs
On-demand Power, Lightning Input, and Advanced Case Protection
The reliable juice pack air battery case delivers enough extra power to help you get through your day. The built-in Lightning port lets you recharge the case using the Lightning cable that came with your iPhone, and the juice pack air is compatible with any Qi wireless charging system. Now you’ve got everything you need to stay in-touch and on top of things.
Power When and Where You Need It
With juice pack air, you’ve got extra battery power at the push of a button.
Talk time / 28 hrs
Internet use / 17 hrs
Video playback / 20 hrs
Audio playback / 85 hrs
Universal Wireless Charging
Never fuss with cables again. juice pack air battery case is compatible with Qi and other wireless systems and maintains your phone’s wireless functionality with virtually any charging pad, including those commonly found at airports, cafés, or any location where wireless charging is available.
The slim, light-weight design of the juice pack air battery case fits so comfortably in your hand, you’ll forget it has a built-in battery. You don’t have to sacrifice style and convenience for on-demand power.
When it comes to protection, juice pack air battery case is no lightweight. The internal rubberized support pads protect your phone from drops and falls, and the raised corners help prevent scratched and cracked screens.
Priority+ Charge & Sync
mophie Priority+ charging allows pass-through charge and sync while connected to a power source or computer. Your iPhone recharges first, and then the juice pack air battery recharges itself.
Check Your Status and Save Battery
Turn the juice pack air battery case on and off with the LED Status Indicator button, or press it to display its battery levels or charge status.
2 Year Warranty
2.93 x 6.11 x 0.62 in (74.44 x 155.32 x 15.84 mm)
401002416, 401002417, 401002418, 401002784
WARNING: Cancer & Reproductive Harm www.P65Warnings.ca.gov
Can I listen to music by plugging my Lightning headphones into the juice pack air Lightning Connector?
No. The juice pack Lightning connector does not pass audio from the phone. To use your Lightning headphones please remove the phone from the juice pack case.
Can I use my juice pack air case to charge my phone without stopping what I’m doing?
Can I use my juice pack air case to charge my phone without stopping what I’m doing? You bet! After you fully charge the juice pack air case and install your phone in it, press the status button on the back of the case for 3 seconds to start charging your phone without having to stop at a wireless charging base or at a wall outlet. If you want to stop charging the phone and save some battery for later, just press the status button again for 3 seconds.
When I press the status button for 3 seconds the LEDs flash in sequence. What does that mean?
• When the LEDs flash in sequence away from the status button 3 times, it means that the juice pack case has begun charging your phone.
• When the LEDs flash in sequence towards the status button 3 times, it means that the juice pack case has stopped charging your phone.
How do I wirelessly charge my juice pack air case?
You can wirelessly charge your juice pack air case with any mophie charge stream product and with most Qi-enabled charge pads. Simply place the juice pack air case on the charger.
When charging, make sure the center of the case is aligned over the center of the charging base. Wireless charging will automatically begin when the case is aligned on the charger. If your phone is inside of the case, the juice pack air case and phone will charge together—Priority+ charging ensures that the phone will charge first, before the juice pack air case begins to recharge.
I can’t get my juice pack air case to charge wirelessly.
First, ensure that the wireless charger is plugged in. Then make sure that the center of the juice pack air case aligns to the center of the pad. Most wireless chargers will have a light that will shine once you are successfully charging. If these steps do not help, please contact our customer support line for additional help.
When I am charging my juice pack air case and phone together, the phone does not seem to be getting charged.
Depending on how you are using your phone while it’s charging, you could be using energy as fast as it is being provided. If your phone’s battery is low and you need to charge it, it’s best to use the phone as little as possible while you’re charging it.
My juice pack air case does not charge my phone up to 100% when the phone is completely drained. Is this normal?
Yes, it’s normal. The juice pack air battery is not designed to charge the phone up to 100% when empty. Rather, it is meant to provide a quick top off to help you get you through your day until you can reach a wireless charging pad or charging outlet.
Will the juice pack air battery fast charge from mophie charge stream pads?
No, the juice pack air battery will charge at standard Qi charging speeds, not at fast charging speeds.
How do I charge my juice pack air case when there’s no wireless charger available?
Use the Lightning cable included with your iPhone to connect the juice pack air case’s Lightning port to the wall adapter included with your phone. If you leave your phone in the juice pack air case while charging, both your phone and the case will charge together—Priority+ charging ensures that the phone will charge first, before the juice pack air case begins to recharge.
My juice pack air case gets warm when it’s charging my phone. Is that normal?
Yes, it’s normal for the juice pack air case to generate heat when it’s charging your phone. It will feel warm to the touch but should not cause any discomfort.
Why aren’t the LEDs blinking while my juice pack air case is charging?
After you begin charging the juice pack air case, the LED status indicator will start blinking to indicate charging. The lights will turn off after 30 seconds, so they don’t distract you from your other activities while the battery charges.
Remember to check the status indicator before you take your juice pack case. When all four LEDs are lit, your juice pack case is fully charged.
Will my juice pack air case affect the performance of my phone?
No, the juice pack air case will not affect call, sound or picture quality.
Does the juice pack air case interfere with my phone’s antenna reception, Apple Pay or its internal compass?
Nope. All Wi-Fi and LTE functions on the phone (as well as Apple Pay) are unaffected by the juice pack air case. The phone’s internal compass is also unaffected.
Is the juice pack air case compatible with mophie charge force accessories?
No, this product is not compatible with older mophie charge force accessories. However, it is compatible with newer mophie charge stream accessories and other Qi-enabled wireless chargers.