for Galaxy S10+
Extra Battery with a push of a Button
Your phone is your constant companion, an essential part of your day. An every-day tool needs a powerful battery to keep up with all your demands. The juice pack battery case made for Samsung extends the life of the S10+ up to 32 hours*. A slim form factor feels so light, you’ll forget it has a built-in battery. Qi wireless technology means you can just place the juice pack on any wireless charging pad to begin charging.
Power When and Where You Need It
The juice pack battery case features a built-in 2,525mAH battery that can extend the life of your phone up to a total of 32 hours*. You’re free to scroll through social media or keep watching your movie.
Universal Wireless Charging
The juice pack battery case is compatible with the mophie charge stream pad+ and other Qi wireless systems including those commonly found at airports, cafes, or any location where Qi wireless charging is available. In addition, the juice pack battery case maintains your phone's functionality while it charges.
The slim, light-weight design of the juice pack battery case fits so comfortably in your hand, you’ll forget it has a built-in battery. You don’t have to sacrifice style and convenience for on-demand power.
The juice pack battery case features a tough polycarbonate shell. Internal rubberized support pads protect your phone from drops and falls, and the raised corners help prevent scratched and cracked screens.
Priority+ Charge & Sync
When plugged in, the juice pack battery case directs power to your Samsung Galaxy first before recharging itself.
Check Your Status and Save Battery
Turn the juice pack battery case on and off with the LED Status Indicator button, or momentarily press the button to display the battery levels or charge status.
2 Year Warranty
3.0 x 6.6 x 0.7 in (77.6 x 168.5 x 17.2mm)
WARNING: Cancer & Reproductive Harm www.P65Warnings.ca.gov
Charging Cable (Micro-USB Cable)
Can I use my juice pack case to charge my phone without stopping what I’m doing?
You bet! After you fully charge the juice pack case and install your phone in it, press the status button on the back of the case for 3 seconds to start charging your phone without having to stop at a wireless charging base or at a wall outlet. If you want to stop charging the phone and save some battery for later, just press the status button again for 3 seconds.
When I press the status button for 3 seconds the LEDs flash in sequence. What does that mean?
• When the LEDs flash in sequence away from the status button 3 times, it means that the juice pack case has begun charging your phone.
• When the LEDs flash in sequence towards the status button 3 times, it means that the juice pack case has stopped charging your phone.
How do I wirelessly charge my juice pack case?
You can wirelessly charge your juice pack case with any mophie charge stream product and with most Qi-enabled charge pads. Simply place the juice pack case on the charger.
When charging, make sure the center of the case is aligned over the center of the charging base. Wireless charging will automatically begin when the case is aligned on the charger. If your phone is inside of the case, the juice pack case and phone will charge together—Priority+ charging ensures that the phone will charge first, before the juice pack case begins to recharge.
I can’t get my juice pack case to charge wirelessly.
First, ensure that the wireless charger is plugged in. Then make sure that the center of the juice pack case aligns to the center of the pad. Most wireless chargers will have a light that will shine once you are successfully charging. If these steps do not help, please contact our customer support line for additional help.
When I am charging my juice pack case and phone together, the phone does not seem to be getting charged.
Depending on how you are using your phone while it’s charging, you could be using energy as fast as it is being provided. If your phone’s battery is low and you need to charge it, it’s best to use the phone as little as possible while you’re charging it.
My juice pack case does not charge my phone up to 100% when the phone is completely drained. Is this normal?
Yes, it’s normal. The juice pack battery is not designed to charge the phone up to 100% when empty. Rather, it is meant to provide a quick top off to help you get you through your day until you can reach a wireless charging pad or charging outlet.
Will the juice pack battery fast charge from mophie charge stream pads and Samsung’s Fast Charge Pad?
No, the juice pack battery will charge at standard Qi charging speeds, not at fast-charging speeds.
Will Samsung Adaptive Fast Charging work on my phone when I’m charging the phone and juice pack case together from the Samsung Adaptive Fast Charging wall charger?
Yep. Your phone will Fast Charge from the Samsung Adaptive Fast Charging wall charger while it’s inside the juice pack case.
How do I charge my juice pack case when there’s no wireless charger available?
Use the USB-C cable included with your phone to connect the juice pack case’s USB-C port to the wall adapter included with your phone. If you leave your phone in the juice pack case while charging, both your phone and the case will charge together—Priority+ charging ensures that the phone will charge first, before the juice pack case begins to recharge.
My juice pack case gets warm when it’s charging my phone. Is that normal?
Yes, it’s normal for the juice pack case to generate heat when it’s charging your phone. It will feel warm to the touch but should not cause any discomfort.
Why aren’t the LEDs blinking while my juice pack case is charging?
After you begin charging the juice pack case, the LED status indicator will start blinking to indicate charging. The lights will turn off after 30 seconds, so they don’t distract you from your other activities while the battery charges.
Remember to check the status indicator before you take your juice pack case. When all four LEDs are lit, your juice pack case is fully charged.
Does the juice pack case affect the performance of my phone?
No, the juice pack case will not affect call, sound or picture quality.
Can I use my phone’s Wireless PowerShare feature while it’s inside the juice pack case?
We recommend that you remove your phone from the juice pack case before using the Wireless PowerShare feature.
Does the juice pack case block my phone’s fingerprint sensor?
No, but for the Galaxy S10e we recommend that you reprogram the phone’s fingerprint sensor after you’ve installed the phone in the juice pack case.
Does the juice pack case interfere with my phone’s antenna reception?
All Wi-Fi and cell phone communications on the S10, Galaxy S10e and Galaxy S10+ are unaffected by the juice pack case. However, the juice pack case may interfere with NFC performance.