Sales, Refunds & Returns
Sales Terms & Conditions
All sales of products and/or services (“Goods”) at or through www.zagg.com or affiliated websites (“ZAGG.com”) are governed by and subject to these sales terms and conditions (the “Terms”). By placing an order or making a purchase through ZAGG.com, the buyer (hereinafter “Buyer”) accepts the Terms and agrees to be governed by and subject to the Terms.
All orders by Buyer constitute offers subject to final acceptance by ZAGG Inc and/or its wholly-owned subsidiaries (“ZAGG”). ZAGG may require additional information before processing an order. An order confirmation confirms receipt of an order and does not signify ZAGG’s acceptance of the order. ZAGG reserves the right to accept or decline an order at any time for any reason. ZAGG may, in its sole discretion, limit order quantity. If ZAGG cancels an order after billing, ZAGG will refund the billed amount.
If you would like to cancel a pending order, you can do so provided that the order has not yet entered the fulfillment process. If the order you want to cancel has already entered the fulfillment process, it cannot be canceled by you or by our customer service department. To cancel an order please sign into your account and cancel the order in your Purchase History or contact Customer Care.
For all purchases made at ZAGG.com, Customer shall be charged sales tax according to the state where the product is shipped. If Customer is tax exempt and has a valid tax exempt number, Customer should call ZAGG’s Customer Service at 1-800-700-9244 to place the product order and be prepared to provide the tax exempt number. ZAGG’s Customer Service shall not process any refunds for sales tax already paid for purchases made at ZAGG.com or for purchases made through ZAGG’s Customer Service.
It is ZAGGs company policy we do not refund the sales tax amount and that it is the customers responsibility to request the refund from the state.
Please refer back to your accounting department for the proper filing on any taxes paid.
Prices shown on ZAGG.com do not constitute offers. ZAGG reserves the right to change prices at any time without notice and to correct pricing errors. If an item purchased for full price goes on sale within fourteen (14) days of purchase, ZAGG will refund the difference upon request. ZAGG does not match prices that appear to be from unauthorized resellers or to be inconsistent with ZAGG’s resale policies. Shipping and handling, expedited service, and taxes are not included in prices and will be added to the total price if applicable.
Orders will ship as soon as practicable from when the completed order is received and payment is processed, unless noted at the time the order is placed or if you receive an email notice that an item in your order has been delayed. Preorders will ship at a future date. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or time of order being placed. Orders may be delivered in separate shipments. All purchases through ZAGG.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. Shipping of non-Dangerous Goods to the following locations may take additional time as compared to shipments within the continental U.S.
- Alaska, Hawaii, and Puerto Rico
- Other locations outside of the continental U.S.
- APO addresses (such as Armed Forces addresses overseas)
Lithium-Based Battery Shipments: Due to standalone lithium-based battery shipping restrictions, this product may only ship via ground and is subject to domestic and international shipping requirements. If the final ship-to address cannot be shipped to via ground, the order may be subject to cancellation. U.S. domestic orders to Alaska, Hawaii, Puerto Rico and the Virgin Islands are currently shipping via ground as well. International shipments from the U.S. are also prohibited for products with lithium-Based Batteries.
Expected delivery dates are estimates. All deliveries are subject to modification or cancellation due to events beyond ZAGG’s reasonable control, including without limitation acts of God, compliance with any law, order, rule or regulation of any governmental or other authority, delay in transportation, labor disputes, strikes, failure of equipment or systems, or shortages of any labor or materials or services. All purchases through ZAGG.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
ZAGG.com offers the following payment methods:
- Credit cards: Visa, MasterCard, American Express and Discover
- Debit cards: Visa, MasterCard and American Express
- Gift Cards
ZAGG reserves the right to cancel or decline an order or payment method at any time for any reason. Coupon codes may be void for gift cards, specially priced/discounted products, and new product releases.
Refunds & Returns
Extended Holiday Returns
Items purchased between November 10, 2019 and December 10, 2019 may be returned through January 10, 2020. Items purchased after this time are subject to our standard 30 day return policy.
Online Purchases of ZAGG Products
If, for whatever reason, you are dissatisfied with your purchase, follow the return directions in this Knowledge Base Article and submit a return request within 30 calendar days of purchase for a full refund, credit, or exchange, no questions asked. For warranty issues, submit a claim from within your Account Manager at any time during the warranty period. A valid credit card is required. Return the original product to ZAGG within sixty (60) days. Customer is responsible for any necessary return shipping charges.
Claims for damaged or missing items must be received within two business days of receipt of merchandise.
In-Store Purchases of ZAGG Products
If, for whatever reason, you are dissatisfied with your purchase, return it to the authorized ZAGG-branded retail outlet where you purchased the product within 30 calendar days of purchase for a full refund, credit, or exchange, no questions asked. Your original receipt will be required. For all returns, please remember to include any accessories, such as cables or dock adapters. Please do not include any non-ZAGG items or data, as ZAGG cannot be responsible for them.
Shipping Address for ZAGG Products
For returns, ship the product, with your order number written on the OUTSIDE of the shipping package, to the address provided below:
ZAGG [order number]
6244 Technology Ave.
Kalamazoo, Michigan 49009
Please be cautious and do not include any non-ZAGG products, as they may be disposed of and unable to be retrieved.
Customer assumes any necessary shipping charges, or any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as ZAGG is not responsible for lost or damaged products.
For HALO products, please refer to their website at https://www.halo2cloud.com/pages/returns-and-refunds for their return and refund process.
Here at ZAGG Brands, we are dedicated to designing and manufacturing the very best, innovative solutions for our customers.
Your authentic ZAGG Brands products all carry a warranty but that warranty does not apply to counterfeit products.
ZAGG will only back products that are genuine ZAGG Brands products purchased directly from www.ZAGG.com, in one of our stores or from one of our authorized partners.
Additional Terms and Conditions may apply to purchases of goods, contests, and promotions, all of which are made part of these Terms. If there is a conflict between these Terms and the terms posted for the specific purchase, contest or promotion, the terms posted for the specific purchase, contest or promotion will govern with respect to your participation or specific transaction
Any applicable limited warranty is available to the original retail purchaser only. For applicable limited warranty terms and conditions, please review the original packaging or visit www.zagg.com/warranty-policies.
Limitations on Liability
THERE IS NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE FULL EXTENT DISCLAIMER IS PERMITTED BY LAW. IN ANY EVENT, ANY IMPLIED WARRANTY THAT MAY ARISE BY LAW IS LIMITED IN DURATION TO THE TERM HEREIN. THE REPAIR, REPLACEMENT, OR REFUND PROVIDED BY THE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES. ZAGG WILL NOT BE LIABLE TO ANYONE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION PROPERTY DAMAGE, LOST PROFITS, OR ANY OTHER PECUNIARY DAMAGE, WHETHER DUE TO ANY DEFECT IN THE PRODUCT, BREACH OF THIS AGREEMENT, DELAY, NON-DELIVERY, NON-PERFORMANCE, RECALL, OR ANY OTHER REASON. ALL CLAIMS FOR NEGLIGENCE AND FOR FAILURE OF ESSENTIAL PURPOSE ARE EXPRESSLY WAIVED AND RELEASED. UNDER NO CIRCUMSTANCES WILL ZAGG’S LIABILITY FOR ANY DEFECT IN GOODS, WHETHER BASED ON CONTRACT, WARRANTY, OR ANY OTHER THEORY, EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. BY PURCHASING AND USING GOODS, BUYER ACKNOWLEDGES THESE LIMITATIONS AND WAIVERS, DECLARES THAT THEY HAVE BEEN READ AND UNDERSTOOD, AND AGREES TO BE SO BOUND.
SOME STATES AND OTHER LOCAL JURISIDCTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO SUCH A LIMITATION MAY NOT APPLY TO BUYER. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THAT EXCLUSION MAY NOT APPLY TO BUYER. THIS WARRANTY GIVES BUYER SPECIFIC LEGAL RIGHTS, AND BUYER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION. BUYER ACKNOWLEDGES AND DECLARES THAT THESE LIMITATIONS AND WAIVERS HAVE BEEN BROUGHT TO BUYER’S ATTENTION AND EXPLAINED, THAT BUYER HAS READ AND UNDERSTANDS ALL TERMS AND AGREES TO BE SO BOUND, AND THAT BUYER'S RECEIPT OF THE AGREEMENT, LIMITED WARRANTY, AND GOODS, AND ANY PAYMENT FOR THESE, SIGNIFIES THAT BUYER HAS VOLUNTARILY AND KNOWINGLY CONSENTED TO ALL TERMS, INCLUDING THE WAIVERS AND LIMITATIONS CONTAINED HEREIN.
Any changes to the Terms are binding and enforceable only if made in writing and signed by an authorized ZAGG officer. ZAGG does not agree to and rejects any proposed terms or conditions contained in an order or other documents that are in addition to, in conflict with, or inconsistent with the Terms. ZAGG RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MAKE ANY MODIFICATIONS, ADDITIONS OR EXTENSIONS TO TERMS OR WARRANTIES.
Buyer acknowledges ZAGG’s ownership of all trademarks, service marks, copyrights, imprints, rights of publicity, patents, design patents, registered designs, industrial designs, trade dress, product design, trade secrets and other intangible rights relating to the Goods (collectively “ZAGG Intellectual Property”) and acknowledges that Buyer will have no right, title or interest whatsoever in any ZAGG Intellectual Property.
Period of Limitation
No claim, suit, or other proceeding arising out of or related to the Goods or the Terms, including without limitation the Limited Warranty, may be brought by Buyer after one (1) year from the date it accrues. No discovery, estoppel, or other rule will apply to extend this limitations period.
Buyer agrees to indemnify and hold ZAGG, as well as its officers, agents, employees, and representatives, harmless from and against all claims, causes of action, liabilities, losses, damages, judgments, and proceedings, whether based in contract, quasi-contract, subrogation, tort, strict liability, or any other legal or equitable theory, including without limitation all expenses, costs, damages or injury to person or property, and attorney fees incident thereto, arising from or relating to the use, handling, storage, transportation, possession, processing, fabrication, resale, or any other activity involving the Goods after purchase. At ZAGG’s request, and subject to ZAGG’s sole discretion to choose its own counsel, Buyer will also defend ZAGG from any such claims, causes of action, or proceedings.
ZAGG may recover all expenses, including attorney’s fees, expert fees, and court costs, incurred to enforce the Terms or to pursue any lawsuit, arbitration, or other proceeding related to the Terms.
The Terms will be considered to have been made in the State of Utah and will be governed by and interpreted under Utah state law, without giving effect to conflict of law principles. Except as provided below, any action, question, dispute, or claim arising out of or relating to the Terms may be brought only in a federal or state court in Salt Lake County, Utah, having jurisdiction over the subject matter, and Buyer irrevocably consents that such court will have personal jurisdiction over Buyer and waives any objection that the court is an inconvenient forum. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ZAGG products) must be commenced within one (1) year after the claim or cause of action arises. THE BUYER WAIVES RIGHTS TO A JURY TRIAL AND/OR CLASS ACTION RELATING TO THE GOODS, AND MAY NOT JOIN OR CONSOLIDATE CLAIMS AS A REPRESENTATIVE OF A CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
ZAGG has all rights and remedies given to ZAGG by applicable law, and ZAGG’s rights and remedies are cumulative and may be exercised from time to time by ZAGG. No waiver by ZAGG of any Terms shall operate as a novation or waiver of any other breach. ZAGG will not lose any right because it has not exercised that right in the past.
If any Term is invalid or unenforceable, that Term will be ineffective only to that extent, but the remaining provisions and Terms will be unaffected. Buyer’s rights may not be assigned or transferred. The Terms will be binding upon and enforceable by and against Buyer and ZAGG, and their respective legal representatives, successors, heirs and assigns.
For assistance with any issues, please contact Customer Care.