juice pack access
for iPhone 11 Pro
Go Beyond the Day with Extra Battery
Stay powered past sunset with juice pack access. This protective case with built-in battery helps extend the life of your iPhone, all while maintaining full access to its ports. Featuring on-demand battery with just a push of a button, the juice pack access tops off your phone’s battery when you need it most. Send more messages or stream more videos without worrying about your battery going into the red.
With up to an additional 13 hours of audio or 5 additional hours of video, the juice pack access easily keeps your iPhone powered so you can keep enjoying your day.*
Full Port Access
The juice pack access’ unique design maintains full access to the Lightning port on your iPhone. Plug in you EarPods or wired headphones and listen to music while the juice pack access charges your iPhone.
This compact case is so comfortable in your hand, you’ll forget it has a built-in battery.
When it comes to protection, juice pack access battery case is no lightweight. The internal rubberized support pads protect your phone from drops and falls, and the raised corners help prevent scratched and cracked screens.
Two Ways to Recharge: Wireless and USB-C
You can recharge the juice pack access battery case simply by dropping it on any Qi wireless charging pad or by plugging the included charging cable into the USB-C port.
When plugged in, the juice pack access battery case directs power to the iPhone first before recharging itself. The juice pack battery case can also be wirelessly charged independent of the iPhone.
2 Year Warranty
75.2 x 147.8 x 18.8 mm (2.96 x 5.82 x 0.74 in)
401004411, 401004412, 401004519
Charging Cable (USB-C Cable)
How do I turn on the juice pack access?
To turn on the juice pack, press and hold the status button on the back. The four LED indicator lights on the back will light up from left to right three times to indicate the juice pack is on.
How do I charge my juice pack access case when there’s no wireless charger available?
Use the supplied cable to connect the juice pack access case to the wall adapter included with your phone. If you leave your phone in the juice pack access case while charging both your phone and the case will charge together — Priority+ charging ensures that the phone will charge first, before the juice pack access case begins to recharge.
I can’t get my juice pack access to charge wirelessly.
First, ensure that the wireless charger is plugged in. Then make sure that the center of the juice pack access aligns to the center of the pad. It may take at least five seconds for the juice pack to begin charging. Most wireless chargers will have a light that will shine once you are successfully charging. If these steps do not help, please contact our customer support line for additional help.
Why aren’t the LEDs blinking while my juice pack access case is charging?
After you begin charging the juice pack access case, the LED status indicator will start blinking to indicate charging. The lights will turn off after 30 seconds allowing for a good night’s rest. Remember to check the status indicator before you take your juice pack case. When all four LEDs are lit, your juice pack case is fully charged.
It seems that when I am charging my juice pack access case and phone together, the phone does not seem to be getting charged.
Depending on how you are using your phone while it’s charging, you could be using energy as fast as it is being provided. If your phone’s battery is low and you need to charge it, it’s best to use the phone as little as possible while you’re charging it.
Will my juice pack access case affect the performance of my phone?
No, the juice pack access case will not affect call, sound or picture & quality.
My juice pack access does not charge my phone up to 100% when the phone is completely drained. Is this normal?
Yes, it’s normal. The juice pack access battery is not designed to charge the phone up to 100% when empty. Rather, it is meant to provide a quick top off to help you get you through your day until you can reach a wireless charging pad or charging outlet.
Does the juice pack access case interfere with my phone’s antenna reception, Apple Pay or its internal compass?
Nope. All Wi-Fi and LTE functions on the phone (as well as Apple Pay) are unaffected by the juice pack access case. The phone’s internal compass is also unaffected.
Will the juice pack access battery fast charge from mophie charging pads?
No, the juice pack access battery will charge at standard Qi charging speeds, not at fast charging speeds.
My juice pack access case gets warm when charging my phone. Is that normal?
Yes, it’s normal for the juice pack access case to generate heat when charging. It will feel warm to the touch but should not cause any discomfort.
Can I use my juice pack access case to charge my phone without stopping what I’m doing?
You bet! After you fully charge the juice pack access case and install your phone in it, press the status button on the back of the case for 3 seconds to start charging your phone without having to stop at a wireless charging base or at a wall outlet. If you want to stop charging the phone and save some battery for later, just press the status button again for 3 seconds.
How do I wirelessly charge my juice pack access case?
You can charge your juice pack access case wirelessly with any mophie charge stream product and with most Qi-enabled charge pads. Simply place the juice pack access case on the charger. When charging, make sure the center of the case—not the center of the case’s raised “hump”—is aligned over the center of the charging base. The juice pack case has a removable sticker on its back: Align the center of the sticker with the center of the charging pad for proper charging. Wireless charging will automatically begin when the case is properly aligned on the charger. If your phone is inside of the case, the juice pack access case and phone will charge together—Priority+ charging ensures that the phone will charge first, before the juice pack access case begins to recharge.