FAQs

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REGISTER

Register
How do I register my ZAGG product?

WARRANTIES

Warranties
Lifetime Warranty
One-year Manufacturer Guarantee
45-Day Assistance
What do I do if my product is not available?

REPLACEMENTS

Replacements
How do I get a warranty replacement?
How does the warranty process work?
Can I upgrade my InvisibleShield during the replacement process?
Why do I have to return my old product?
If I only need part of my InvisibleShield replaced, do I need to send back all of the old pieces?
Do I need to send the install kit and squeegee back as well?
How do I return my old product when getting a replacement? Where do I send it to?
LIABILITY DISCLAIMER

ORDERS

Orders
Can I edit my order once it has been placed?
Can I cancel my order?
How do I use my gift card when placing an order?
Will I be charged tax if I place an order on ZAGG.com?
Does ZAGG charge VAT to European customers?

SHIPPING

Shipping
Does ZAGG offer free shipping?
How much does shipping cost?
What if I do not receive my order?
How long after my order is placed will it take to ship?
How do I calculate when my order will arrive to my shipping address?
Will my international order have customs or brokerage fees added onto it?
If I haven't opened the product and would like to send it back, can I refuse the package or write "return to sender" on it?

REFUNDS

Refunds
What is the refund policy?
ZAGG.com Purchases
Retail Location Purchases
How do I obtain a refund for a ZAGG product I purchased from an authorized reseller?
How do I get a refund?

INVISIBLESHIELD

InvisibleShield
What is the InvisibleShield?
What is Nano-Memory Technology?
How is the InvisibleShield applied?
How do I remove the InvisibleShield if I need to?
Does the InvisibleShield alter the sensitivity of touch screen devices?
Will my stylus work properly after I apply the InvisibleShield to my device?
How do I clean my InvisibleShield after it's been installed?
InvisibleShield High Definition
InvisibleShield Extreme
InvisibleShield GLASS
What is Shield Spray?
Should I clean my device before applying the InvisibleShield?

LIABILITY/DISCLAIMER

Liability/Disclaimer
Liability/Disclaimer

GENERAL QUESTIONS

General Questions
Are there any retail locations that carry iFrogz products?
How are iFrogz and ZAGG related?
I have an InvisibleShield on my device, but would like to buy an iFrogz case. Are the two products compatible?

ORDER STATUS AND TRACKING

Order Status and Tracking
How can I check my order status?
Will my order come with a tracking number?