Warranty Policies

The ZAGG Warranty Policy applies to ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN® branded products. Please register your product at ZAGG.com prior to any warranty claim. If you purchased your product at ZAGG.com while signed into your ZAGG.com account your product was registered at the time of purchase. We may ask you to send us a photograph of your product to validate the claim. You may also take your product to any supporting franchise location for a warranty replacement. Product inventory is limited to popular products and therefore it is recommended calling the specific franchise location to ensure the desired warranty replacement is in stock before visiting the store. Please be advised that a replacement or installation fee may apply.

If return is required for your warranty, you accept and acknowledge that your credit card will be charged the full retail value of the replacement product if you fail to return the original product within 60 days of the request.

All ZAGG warranties are non-transferrable and are only available to the original end-user of the product purchased directly from ZAGG or an Authorized ZAGG reseller. Warranties do not apply to products purchased from unauthorized resellers. Many resellers who sell through Amazon, eBay, social media platforms or other online sites are not authorized retailers or resellers of ZAGG products. When purchasing online, it is important to note where the product is being shipped from and who it is being sold by. Second-hand items, including those purchased from websites such as Amazon, eBay or Craigslist are not covered by the ZAGG Warranty Policy.

Americas Warranty Policies

ZAGG.com is intended for North American based purchasers only. Please refer to the Regional Warranty Policies section for warranty policies applicable to purchases outside of North America.

Regional Warranty Policies Apply

Regional product warranty policies apply for products purchased outside of North America. Please review policies appropriate for your location:

APAC Warranty Policy
EMEA Warranty Policy

General Warranty Terms

The ZAGG Warranty Policy (“Policy”) applies only to ZAGG, InvisibleShield, IFROGZ, mophie, Gear4, and BRAVEN branded products and are subject to the following terms: this Policy is non-transferable and is only available to the original end-user purchaser purchased directly from ZAGG or an Authorized ZAGG reseller (“Purchaser”). To request a replacement product under the Policy, Purchaser must register the product at ZAGG.com, provide proof of purchase and may be required to provide a valid credit card number. This Policy does not apply to products purchased from online vendors unauthorized to sell ZAGG product, including unauthorized sellers on websites such as Amazon and eBay. Products purchased at ZAGG.com are automatically registered at the time of purchase. Shipping time and product availability may vary. Any third-party products sold by ZAGG must be serviced through the product manufacturer. To process a warranty in a Latin American country, Purchaser should return the product to the retail outlet where the product was purchased.

Limited Lifetime Warranty

For device-specific products covered by a limited lifetime warranty, ZAGG warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For products that are not device specific, ZAGG warrants the product against wear and damage for as long as the Purchaser owns the product. To make a warranty claim for products other than InvisibleShield, Purchaser must register the product at ZAGG.com, provide a valid credit card and return the damaged product. To make a warranty claim for InvisibleShield products, Purchaser must register the product at Zagg.com, provide a valid credit card, and may be required return the damaged product. Limit of 1 product item per warranty order. You may also take your product to any supporting franchise location for a warranty replacement. Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply. ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product of equal value. At ZAGG’s discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the United States and ZAGG requires return of the original product, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the United States, Purchaser shall pay the shipping and handling costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. In the event that return of the defective product is required, failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.

One-Year, Two-Year and Four-Year Manufacturer’s Warranty

ZAGG warrants these products against defects in materials and workmanship under normal use for a period of ONE (1) YEAR, TWO (2) YEARS or FOUR (4) Years, as applicable, from the date of retail purchase by the Purchaser. This warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, unauthorized modification or alteration, or loss. To make a warranty claim, Purchaser must register the product at ZAGG.com, provide proof of purchase by emailing a scanned receipt, provide a valid credit card number, and return the damaged product to ZAGG. If a valid claim is made during the applicable period, ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. At ZAGG’s discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or shall have a ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in the United States, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the United States, Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping and handling costs for the replacement product. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.

90-Day Warranty Policy

ZAGG warrants ZAGG branded Max Protection screen protection against defects in materials and workmanship under normal use for a period of NINETY (90) days from the date of purchase if purchased directly from ZAGG.com or any authorized ZAGG branded Retail Outlet

ZAGG warrants Certified refurbished ZAGG products, which may periodically be available for sale from ZAGG.com or an authorized ZAGG branded Retail Outlet, against defects in materials and workmanship under normal use for a period of NINETY (90) DAYS from the date of purchase by the Purchaser. The warranty described herein does not apply to refurbished products purchased from any other seller.

This 90-day warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, unauthorized modification or alteration, or loss. To make a warranty claim, Purchaser must register the product at ZAGG.com, provide proof of purchase by emailing the scanned receipt, provide a valid credit card number, and return the damaged product to ZAGG. If a valid claim is made during the applicable period, ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. At ZAGG’s discretion, ZAGG may replace the product with a refurbished product. The replacement product assumes the remaining warranty of the original product or shall have a thirty (30) days from the date of replacement warranty, whichever is greater.

If Purchaser is in the United States, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in the United States, Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping and handling costs for the replacement product. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full price of the replacement product.

30-Day Return Policy

ZAGG offers a 30-day Return Policy, no questions asked on products purchased directly from ZAGG.com or any authorized ZAGG branded Retail Outlet. The product must be returned to the original place of purchase and Purchaser must provide proof of purchase. Purchaser shall have the option to replace the product at no charge, exchange the product with a product that is of equal value or receive a refund of the product purchase price. Products purchased through other retailers must be returned pursuant to those retailers’ return policies. Customized or personalized products and gift cards are not eligible for return. Customer is responsible for any necessary return shipping charges.

ZAGG Custom Cases

ZAGG IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. ZAGG’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO ZAGG SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN ZAGG OR ZAGG’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. ZAGG RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF ZAGG’S WARRANTY POLICY CONTAINED HEREIN. ZAGG’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. ZAGG SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS ZAGG FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

ZAGG RESELLERS, AGENTS OR EMPLOYEES ARE NOT AUTHORIZED TO MODIFY OR EXTEND ZAGG’S WARRANTIES. ZAGG RESERVES THE RIGHT TO CHANGE WARRANTY TERMS AND REMEDIES WITHOUT NOTICE.

The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.